CAVA

Reviews

• SD

  Suzann DiGregorio

  1 day ago
  5.0
  Kevin made my first visit to Cava exceptional as he patiently explained the different bowls and types of dressings. He even offered a sample of a dressing to make my decision easier. So friendly and professional. Our meals were prepared quickly and accurately complimented by the delicious drinks. Outdoor seating was cherry on top! Will return!
• JG

  Juana Guzman

  1 day ago
  5.0
  The staff was so welcoming and friendly! A huge thank you to Barbara and the entire team for always making us feel welcome. We love coming to this CAVA, and the amazing customer service makes every visit even better!
• BT

  Brenda Tae

  2 days ago
  5.0
  We have eaten at Cava numerous times. This was by far the best experience. Fresh ingredients and the Greek Goddess Salmon bowl did not disappoint. Pita chips came straight out of the oven. Great service and friendly staff. Had a slight issue with our bowl and the manager made it right right away. Love the drink options as well.
• IT

  Itzel Tapia

  Oct 14, 2026
  1.0
  Extremely disappointing experience with both portion sizes and customer service. I ordered a bowl with steak, which already carries an additional $3.35 charge. While the employee was preparing my bowl, I noticed she was barely filling the protein scoop. She gave me two approximately half-filled scoops, which appeared to be significantly less than a standard serving. When I questioned the amount, she responded, "Well, this time I'll give you more, but next time it would be double protein." The same thing happened with the cucumber topping. She gave me three tiny scoops, and when I requested more, she was reluctant to provide it and warned me that next time there would be an additional charge. I wasn't asking for double protein or special treatment. I simply wanted a reasonable portion of the ingredients I was paying for. Here's what makes this particularly frustrating: CAVA's leadership has publicly described its standard steak serving as 4 ounces. After getting home, I removed ALL the steak from my bowl and weighed it on a kitchen scale. The total was only 3.51 ounces, including small amounts of rice, sauce, and other toppings. That's less than CAVA's publicly advertised 4-ounce portion, even AFTER I questioned the amount and the employee supposedly gave me more steak! While CAVA hasn't clarified whether its advertised weight is measured before or after cooking, this raises serious questions about portion consistency. I've attached photographic evidence showing the amount I received. Unfortunately, this isn't an isolated incident. My family and I have repeatedly experienced issues with portion sizes and customer service at this location, and I've increasingly found myself questioning why our experiences seem so different from those of other customers. As a Hispanic family living in Flower Mound, a predominantly white community, it's difficult not to wonder whether unconscious bias or unequal treatment could be contributing to these repeated experiences. I'm not claiming to know anyone's intentions, but when you consistently feel that you're receiving different treatment, it becomes increasingly difficult to dismiss the pattern as coincidence. Every customer deserves the same portions, the same policies, and the same respectful treatment, regardless of their background. I would genuinely appreciate CAVA taking these concerns seriously and examining whether its portioning practices and customer service standards are being applied equally to everyone. What bothered me most about this particular visit was the employee's attitude. Rather than explaining the actual serving sizes or addressing my concerns, she repeatedly warned me that requesting more would result in additional charges on future visits. I understand that restaurants have portion guidelines, and I don't expect unlimited ingredients. However, those guidelines should be transparent and consistently applied. Customers should not have to scrutinize every scoop or feel as though they're being reprimanded for questioning visibly small portions. For a restaurant charging premium prices and an additional $3.35 for steak, I expect better portion consistency, transparency, and customer service. Very disappointing. CAVA needs to do better
• BM

  Bob McBobber

  Oct 9, 2026
  1.0
  Normally never leave a review anywhere, and I normally really enjoy coming here. If you get a guy called Max serving you though, turn around and walk away. I got the absolute worst portions and service I have ever gotten when coming to this location. Payed 24.14$ for 2 byo bowls with a combined maybe half scoop of chicken.

Frequently Asked Questions About CAVA