H E B

Reviews

• CJ

  Chelse Jones

  Oct 20, 2026
  1.0
  I had a very unpleasant experience at this H-E-B, and honestly, I will not be returning. I was attempting to use the women’s restroom with my child when a male janitor, who was cleaning the women’s bathroom, told us we had to wait for the family restroom. When I explained that I needed to use the bathroom, instead of offering a reasonable solution, allowing me to use an available stall, or simply directing me to another restroom if one was available, he proceeded with cleaning while we were left waiting. I understand that restrooms have to be cleaned, and I respect employees doing their jobs. However, there should be some consideration for customers, especially a woman accompanied by a child who genuinely needs to use the restroom. The way this situation was handled was inconsiderate and frustrating. At the very least, I should have been given another option instead of being told to wait without any further assistance. Customer service is about more than stocking shelves and keeping the store clean. It is also about treating customers with respect and showing basic consideration for their needs. This experience left a bad impression on me, and I will be taking my business elsewhere. H-E-B needs to do a better job training employees on how to handle situations like this professionally and respectfully.
• DB

  Donovan Blackman

  Oct 20, 2026
  5.0
  Clean and shiny new store. They have an amazing selection of items and a better fruit/vegetable section than most. I still need to try the built in BBQ restaurant but it does smell amazing. Plenty of parking but it is popular so easiest entry/exit is from Cheek Sparger Road. Frankly the store has so much stocked that I still haven't seen all of it. I love their bread, it's become my favorite.
• JK

  Jalynn King

  Oct 13, 2026
  5.0
  I was in a frozen section just really trying to find some thing and a young man who was filling orders. Just literally stopped as I can. I help you buy something and then I told him and then he looked and he even looked online and he checked and he was like oh unfortunately, you know we don’t carry that kind but he was so kind and so nice and so friendly and I just wanted to make sure that he was recognized his name was Ben and he was amazing. !!! Thank you, Ben. You’re appreciated.
• JP

  Jeanny Pei

  Oct 10, 2026
  1.0
  I normally really enjoy shopping at this H-E-B. Most of the employees are friendly, the prices are reasonable, and I’ve generally had very good experiences here. Unfortunately, two recent interactions with the same employee in the bulk nuts section made me feel very uncomfortable. Yesterday, I was getting walnuts from the bulk section. There were two different types of walnuts nearby at the same price, but I knew exactly which one I wanted and was only putting that one into my bag. A gray-haired female employee, who appeared to be working specifically in that section, called out to me from some distance away and said, “You can’t mix the two kinds of nuts together.” I was confused because I had not mixed anything. I told her I was getting the same kind. From where she was standing, I don’t believe she could clearly see what I was actually putting into the bag, so it felt like she had assumed I was doing something wrong before checking. Today, I came back and was getting a caramel toffee nut mix that I like. I don’t like the peanuts in it, so I was simply being a little more careful while scooping and trying to avoid some of the peanuts. I was not standing there picking out only one type of nut, and I was buying less than half a pound total. The same employee came over again and told me, “This is a mix. You can’t just pick one thing out of it.” Again, she had misunderstood what I was doing and approached me as though I were breaking a rule without first asking or confirming. I completely understand that employees need to maintain the bulk section and make sure customers follow store policies. My issue is not with being informed of a rule. My issue is being repeatedly approached and corrected based on assumptions about what I am doing, especially when those assumptions are inaccurate. After this happened two days in a row with the same employee, I no longer felt comfortable shopping. I ended up putting down everything I had planned to purchase and leaving the store empty-handed. I am not trying to label this employee or assume her intentions based on only two interactions. However, the repeated experience of feeling watched and presumed to be doing something wrong was upsetting and made what is normally a pleasant shopping experience feel very uncomfortable. I hope employees can ask or clarify what a customer is doing before immediately assuming they are violating a rule. If similar incidents continue to happen, I will consider contacting H-E-B directly to file a formal complaint.
• CC

  Crystal

  Oct 4, 2026
  2.0
  Great store. Great prices. Great location. However the customer Service, friendliness. And acknowledge of customers from the STAFF: is by far the worst experience. I’ve been a customer at this location since they opened. and I can count on less than one hand-how many employees have taken the time to speak, ask me do I need anything or something as simple as acknowledging me – as a customer. (With the exception of me going through the regular checkout lanes - where the cashiers are forced to acknowledge customers). If this message reaches corporate: please feel free to reach back out to me and provide your email address (or phone number). And I’m happy to tell you verbally or in writing my experience on a WEEKLY basis. The only reason that I shop at this store is for the best (of the best prices). and quality of products. HOWEVER, May you get this review & take into consideration of being more of customer centric location.