CAVA

Reviews

• NN

  N.safi

  2 days ago
  5.0
  It was my first time in Texas, and I headed straight to CAVA after seeing videos online — and Claudeen absolutely delivered. She went above and beyond with her kindness, patience, and recommendations. She helped me build the perfect bowl and explained what pairs best together. It was delicious, and now I’ll be craving it all the way from Toronto. Thank you, Claudeen, for making my first CAVA experience such a great one.
• SR

  Shaniqua Rivers

  4 days ago
  1.0
  I am a regular customer at this CAVA location, and unfortunately I feel the need to warn others about an employee named Victor, who I was told is also a supervisor. Since he represents management, his behavior is especially concerning. I have encountered Victor on three separate occasions, and every single interaction has been unpleasant. He consistently has a terrible attitude toward customers — lots of huffing and puffing, eye rolling, and acting irritated when simply doing his job. It genuinely makes customers feel unwelcome and uncomfortable. At first, I tried to brush it off, but after multiple experiences, it’s clear this is a pattern. I honestly cannot tell if he dislikes his job, dislikes dealing with certain customers, or simply lacks professionalism, but his attitude is unacceptable for someone supervising a team. For reference, Victor has black hair, light hazel eyes, and is Hispanic. I know I cannot be the only customer who has experienced this behavior. On the other hand, there is a female supervisor/manager at this location who is absolutely wonderful. She is friendly, solution-oriented, professional, and actually makes customers feel valued. If there is an issue, she handles it with kindness and respect. The difference in customer service between her and Victor is night and day. The man made me walk out med sentence in ordering my food to instead op into ordering through the mobile app so I wouldn’t have to deal with his energy that made super uncomfortable. Management seriously needs to check in with Victor and address what is going on because his behavior reflects poorly on the entire store and the CAVA brand. Proceed with caution when dealing with him.
• DW

  Dawn Weaver

  May 12, 2026
  2.0
  I've visited this location multiple times, and I've noticed a consistent pattern of quality control issues that need immediate attention. The primary concern is with protein portions. Instead of providing a full scoop of protein (chicken), staff members are using caked-up serving spoons that have visible buildup from previous servings. This significantly reduces the actual amount of protein being served. Additionally, rather than scooping properly, employees are shaking the spoon rapidly and adding only a few small pieces to the bowl this is not equivalent to the full portion customers are paying for. ** Also the Skhug dressing is water. From a cleanliness and food safety perspective, the serving utensils appear to have buildup that is not being properly cleaned between servings. I have photographic evidence of this issue across multiple visits. What's particularly concerning is that this appears to be a deliberate costcutting measure. The reduced portions happen consistently, especially near closing time as if management is intentionally reducing chicken portions to save on inventory costs before the location closes. Customers are paying full price but receiving significantly less product. This is unfair to customers who are funding the business at full rate. This creates multiple problems: 1. **Portion Control**: Customers are not receiving what they're paying for, regardless of the time of day 2. **Food Safety & Cleanliness**: Utensils are not being properly sanitized between servings 3. **Business Ethics**: Customers pay full price but receive reduced portions this feels intentionally deceptive The inconsistency in service method suggests there's either no clear standard operating procedure, or there's a deliberate policy to reduce portions as the day goes on. Either way, it's unacceptable when customers are paying full price. I appreciate the restaurant's concept, but these operational issues need to be addressed immediately. Proper cleaning protocols and standardized portion guidelines would resolve this. I'd love to return to a location that ensures consistent quality and fair portions.
• AI

  Agolden Image

  May 10, 2026
  5.0
  ⭐⭐⭐⭐⭐ Tonight reminded me that genuine kindness and leadership still exist. My 4Runner battery unexpectedly died while I was at CAVA, and I was honestly stressed because I had no choice but to leave my vehicle overnight. I spoke with the manager, Maggie, and without hesitation she reassured me everything would be okay, approved the overnight parking, and treated me with so much understanding and professionalism. But what happened next is what truly stood out. After everything, I went back inside just to buy two pita chips before leaving. While I was checking out, Maggie quietly told the cashier not to charge me — that it was on her. That small gesture spoke volumes about her character. In business, moments like this matter. As entrepreneurs ourselves, we understand how rare it is to find team members who go beyond expectations, lead with compassion, and genuinely represent a company with excellence. Maggie didn’t just provide customer service tonight — she created loyalty, trust, and a lasting impression that I will never forget. Because of the kindness, professionalism, and hospitality she showed, our company, “A Golden Image,” will be gifting Maggie a complimentary $150 Massage Therapy Gift Card as a token of appreciation for going the extra mile and representing CAVA with such integrity and heart. 🎁 The moral of the story: People may forget transactions, but they never forget how someone made them feel during a difficult moment. Maggie turned a stressful situation into a reminder that great leadership is built on kindness, empathy, and service. CAVA leadership — if you’re reading this — employees like Maggie are the reason customers return. She deserves recognition, appreciation, and every opportunity to grow within your company. Thank you again, Maggie. You made a difference tonight. 🙏
• SW

  Skyler W

  May 6, 2026
  4.0
  The food is always great here (when they have everything you want 😅) & Zion is so polite & attentive while preparing my food. He also was handing the entire front of store by himself (taking orders, preparing food AND checking out) all w/a smile! I have had bad experiences here w/the managerial staff in the past which is why I gave it a 4/5 but he alone makes me wanna come back! Thanks Zion! 😊