Thank you for visiting our restaurant. The second location for Umami Ramen House was established in 2023, we serve fresh authentic Japanese Ramen in a contemporary casual dining environment. Umami Ramen broth is made from scratch with chicken, which cooks over high heat for 10 to 12 hours daily. This process will unlock the flavors held in the chicken bones into the broth. This process of broth making gives the soup base a rich and creamy taste.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.