AD
April Dovali
Sep 25, 2026
I waited over 30 minutes, from the time my mobile order was supposed to be ready. They were very busy, the staff was visibly overwhelmed. A girl found a hair in her food, she stood there for a while trying to get someone's attention and no one assisted her, I hope she calls and puts a complaint. They dropped a smoothing in the kitchen area and no one bothered to clean it up, once someone finally did, they left it all wet and sticky and one the staff almost slipped. I finally had to ask for my money back because i still had not gotten my order and had to go back to work. I believe the manager was the one to help me, you really need a stronger manager there. There was way too much chaos and he did nothing to help the staff.
RP
Rachel Perez
Sep 21, 2026
I’m a frequent visitor at Tropical & love it but this visit I had recently was not the best. Service was great, that wasn’t the problem, it was mostly the food. I asked for a flatbread with no cheese bc I’m lactose & took a bite & it had the pepperjack cheese. Also the smoothie had chunks of ice & really clumpy, it was almost undrinkable, straw kept getting stuck. It’s unfortunate bc normally the food/smoothies are good but just this specific time was different.
BS
Bilma Sanchez
Sep 18, 2026
Honestly, the food was mediocre. The lines and waits were long. The crew didn't seemed like they cared for the job. That being said, the 5 stars for service is for one specific employee. Her name was Amy. She was extremely tentative to us while we waited for the food and noticed our annoyance with the rest of the crew. Amy did her part as a customer service employee and gave us a simple, but yet effective, small apology for the delay and acknowledged our discomfort. Amy was running around trying to help and take care of business, all while catering to the customers. On the other hand, Miranda, I mean where do I even start with her. Not good, Not good at all. Thank you Amy, you made our experience there much better.
EM
Erica Martinez
Sep 18, 2026
Worst tropical smoothie ever I had the worst experience walking in this place and asking for a order I asked the girl nicely I gave her a name she said if the name is not there obviously it’s not ready there is a walll of food how am I supposed to know what name are on all those orders I thought that was rude so I asked two other employees for her name they pretended they didn’t know so I got more upset some guy came up I guess a manger asked me what can I do I asked for a number to corporate he said he didn’t have one so I left . Why do we have to go through as consumers when your employee are so rude very upsetting will never order or pick up from here.🤬😡😡😡😡😡😡😡😡😡😡
The staff is great on certain days, I'm guessing they rotate them, but so far I've had a great experience with this tropical smoothie in particular, hence the 4 star. The thing that really needs attention is the way management speaks to employees, and thats the 1 star. I walked in once and I think they were having some meeting in the dining area, and when management spoke to the employees, it was all demands in a very rude tone. No thank you, no please, nothing. They were also on top of how employees were dressed in uniform but they themselves were in jeans and some random t-shirt? If I remember correctly, one of the managers, Amber? Is part of this problem of talking down to the employees and making sarcastic, condescending remarks towards them. There are of course some employees that can be rude, but its easier to ignore them and just go for what I'm ordering, but when the atmosphere is tense because of management, one can't really be surprised it rubs off on some employees. The new hires are the more nice ones and professional.