BT
Brianna Thurman
1 day ago
Got charged 50 cents per chili paste and they were all bad and expired. Noodles are all broken and soggy.
NN
natalieee012
Aug 3, 2026
Ordered brisket & rare steak pho from DoorDash and upon delivery I noticed they had written something on the receipt saying that they ran out of brisket. I wasn’t contacted that the 2 phos that I ordered were out of stock so they just sent the orders without the meat. And as for the rare steak I only received a slice of it on both bowls. Missing jalapeños missing green onions as well as hoisin sauce. Called the restaurant to see what could be done and was informed I could pick up more meat if I wanted to. What’s the point in placing a delivery order if I still have to go in person for your mistakes? I also asked to speak w manager and was told I could call back at 7am. Horrible experience. The one on the gateway is better.
MR
Marcos Rubio
Jul 12, 2026
Came from New Mexico and California
Ate a lot of pho
This place for sure is one of the best tasting pho’s the serving size just everything was amazing the staff the food the cleanliness
Great time
So happy I stopped by this is my new favorite spot ! I also have tried like 2 other pho places in El Paso so this one’s the best for sure !
I rarely leave negative reviews, but after my last five orders from Pho Tre Bien Café being consistently wrong, I feel it's important to share my experience.
Every order has had missing or incorrect items, and until today I was never able to speak with a manager. Unfortunately, when I finally did, the interaction wasn't helpful. The manager initially told me he personally packed my order and that it included rice. However, after I explained that the Uber Eats menu stated rice was included with the meal, he changed his response and said rice doesn't come with it. That inconsistency made it seem like there wasn't a clear understanding of their own menu.
To make matters worse, I paid extra for additional bread, and it was missing from my order as well. So not only was the rice missing, but the extra bread I paid for wasn't included either.
Customer service has consistently lacked accountability. Instead of acknowledging repeated mistakes and making them right, I was left feeling dismissed. If you order from this location—especially through a delivery service like Uber Eats—be very cautious. Double-check your order because, in my experience, missing items are common, and paying extra for add-ons may simply be a waste of money.
After five incorrect orders, I won't be ordering from this location again. I would recommend choosing another location if you want a more reliable experience.
Very disappointed, I’ve been coming here for a few years.. yesterday I ordered the chargrilled beef vermicelli plate, I’ve had it here multiple times. Lots of burnt pieces I had to pick out and the portion was not up to par. The few pieces that were edible were tiny. Seems as if the grill was dirty so it was overly charred. Fish sauce was bland could barley taste it. I chose to end a 4 day fast with this, so you can imagine how upset I was. Won’t be returning.