BD
Brendan Dethloff
Sep 26, 2026
I used to come here often to do some work on my laptop. I was polite to the staff, I cleaned up after myself, and I didn't stay long without making another purchase so I wasn't loitering.
While most of the staff was polite, there were a couple who approached me often, trying to kick me out for "loitering" if I was there longer than thirty minutes. Having to take out my headphones to explain to them that I already put in another order online was starting to get pretty annoying, so this place has become my last choice.
One thing I noticed is this behavior increased if I looked "too relaxed". If I put a blanket around myself to stay warm, or if I leaned against the wall, or if I was on my phone instead of my computer for too long, that's when I'd get approached for "loitering" the most.
I shouldn't have to make myself look "productive enough" to eat at an establishment, especially when I'm one of the only four people there and there's plenty of seats available.
I've found several other places that'll let me stay there and do my work for a few hours without employees coming up to remind me of some arbitrary time limit or stare at me from across the room as if they need to "keep an eye on me" (I'm a grown ass man btw).
I understand that there's an issue with homeless people coming in begging people for money while they're trying to eat, causing a scene, etc. I am obviously not one of those people and I don't think I need to constantly perform productivity for the employees just to prove there's a distinction. After being treated way better at other establishments, I'm realizing how abnormal and annoying this was, which is why I've decided to make this review.
One time the same person who got my order wrong on two seperate occasions tried giving me the "unfortunately something something thirty minutes" speech while I was actively waiting for an order that never even got made. I had to go up to the counter asking about it. On the app, it was showing that the order was complete so I'm guessing they gave it to the wrong person (not the first time this has happened btw).
And on the topic of the thirty minute rule; I'm not in highschool and I've been there enough times for the employees to know I don't just sit there not ordering anything for hours. I don't mind making multiple purchases if I'm there for a long time, but I don't need to be policed and reminded to order on someone else's timeframe. Sometimes it's not gonna perfectly line up. Whatever policy you have is there for people who are enough of a problem that they need to be policed. If you think there's no possible room for leeway with regulars who obviously aren't causing you any issues, then I'm not gonna go through the trouble of trying to appease you guys. This location is the only place that feels the need to "crack down" on my timing as if I have a history of loitering, when that's clearly not the case.
You wanna act like I'm some kind of nuisance when I'm just trying to get my work done? There's plenty of other places with way better customer service, who don't have a 50/50 chance of making my order wrong, and who have NEVER just outright lost or forgot to make my order in the first place.
For a place that holds itself to such a low standard, I'm still scratching my head wondering why some of the managers treat it as if it's the pentagon like I need to state my business and justify my existence every thirty minutes.
What a fucking hassle man. If you're looking for a quiet place to use your laptop and get some food made the way you ordered it without being bothered, then this is not the place I recommend.
I can't wait for some AI representative to reply to this with the same copy-paste message it gives to everyone else who has constructive criticism.