While some things have changed over the last few decades, El Pollo Loco's delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in El Paso, TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
I was disappointed with the food. The chicken was dry no flavor and the broccoli is cooked in the microwave. I really dont recommend this restaurant its not like it was back in the day.
FS
Francisco Santiago
May 8, 2026
2.0
No flavor at all. Their beans taste like they threw them in water to boil and forgot to put any seasoning, same with their rice. For the same price($18) I paid for 4 chicken strips, side quesadilla and a soda I couldve gone next door to Chillis and get a great lunch plate.
Don't waste your time with this place.
VC
Valerie Conde
May 3, 2026
5.0
Love the food here in the great atmosphere the great workers. The food is so good here I recommend 100/100 to come here. Amazing Manager fayez and amazing stuff like Santiago all always Get my food amazing
TM
Tommy Martinez
Apr 25, 2026
1.0
Waited 30 minutes from the time we arrived and then they didn’t have the mixed chicken only legs and thighs, the sides were bland no flavor, macaroni was watered down! This was our first and last time we visit, the experience was terrible and was too pricey for below average food. I will never recommend this place, but I will warn people about it!
MS
MarkAnthony Sida
Apr 21, 2026
1.0
I paid for a 16 piece mixed and they replaced breasts and wings with dark meat without making me aware or adjusting the charge. I called to complain about the situation and they already knew stating they ran out of white meat so they just gave me legs and thighs but didn’t tell me. Definitely not good customer service or handling.
El Pollo Loco serves fresh, authentic Mexican food with a focus on fire-grilled chicken entrees.
What are the opening hours for El Pollo Loco in El Paso, TX?
El Pollo Loco is open every day from 10:00 AM to 10:00 PM.
Does this El Pollo Loco location offer delivery or online ordering?
Yes, you can order online through their website or the El Pollo Loco app for delivery and pickup.
What payment methods are accepted at El Pollo Loco?
El Pollo Loco accepts American Express, Discover, and Visa credit cards.
Is there Wi-Fi available at El Pollo Loco?
Yes, free Wi-Fi is available for customers at this location.
Does El Pollo Loco offer catering services?
Yes, catering is available at this El Pollo Loco location.
Is there a drive-thru available at this El Pollo Loco?
Yes, this location includes a drive-thru for convenient service.
What popular fast food restaurants are near El Pollo Loco?
Nearby fast food options include KFC and multiple McDonald's locations, offering additional dining choices in the area.
Are there family-friendly dining options near El Pollo Loco?
Yes, Peter Piper Pizza and Chili's Grill & Bar are nearby, providing family-friendly meal options and entertainment.
What nearby services can help me if I need car-related assistance while visiting El Pollo Loco?
Car-related services nearby include Subaru El Paso, Garcia Automotive El Paso, and Audi El Paso for sales and repairs.
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