Chipotle Mexican Grill

Reviews

• CS

  Claudia Simental

  2 days ago
  1.0
  Placed online order, was told they did not receive my order. I was charged. Was not offered to place my order in restaurant and employee just started helping someone else. Horrible service.
• DP

  Debbie Puig

  4 days ago
  1.0
  Had to come back from work to request more steak because they put maybe 4-5 pieces of steak on my bowl. Ivonne the supervisor, stated she would need to see the bowl, which is ridiculous because I left the bowl at my job after driving back to request more steak, she charged me for the side of steak. They are constantly rude and dismissive at this location.
• HH

  Happy Hamster

  Jul 23, 2026
  1.0
  I’m really disappointed it’s not the first time this has happened. I placed a delivery order and my bowl was not properly filled.
• VM

  VIM “Viktor” Mendoza

  Jul 15, 2026
  5.0
  Thanks to the manager, Savannah, I had a great experience at Chipotle. She was friendly, attentive, and really set the tone for the whole team. My order was fast, accurate, and you could tell she genuinely cared about customer experience. I would absolutely come back and can't recommend it enough.
• CR

  Corina Rivas

  Jul 5, 2026
  1.0
  This was my first visit to this Chipotle location since arriving in Texas, and unfortunately, it was a very disappointing experience. I chose this location to pick up dinner for my child, expecting the level of customer service that a well-known brand like Chipotle represents. While my order was being prepared, I politely informed the employee that part of my order was incorrect. Rather than addressing my concern professionally, she appeared visibly frustrated. When I asked for sauce, she rolled her eyes and seemed unwilling to provide it. She then told me I would be charged for a second container, which I completely understood and agreed to. However, when she handed it to me, the container wasn't even close to being filled it contained only a very small amount. After reviewing my food, I realized my order was still incorrect. I brought it to her attention, and only then did she ask the manager if it could be remade. Throughout the interaction, both employees displayed a lack of professionalism and customer care. The manager stood nearby during the interaction but did not acknowledge the situation or attempt to resolve it. I approached him respectfully and asked for the employee's name because my order had been prepared incorrectly. He refused to provide it. I then asked for his name, and he also refused, stating it was "against company policy." When I politely asked to see that policy, his response was, "I don't have time for that," and his demeanor became increasingly defensive and confrontational. As someone who has visited many Chipotle locations over the years, I know this experience is not representative of the company as a whole. I have consistently been treated with kindness and respect, and whenever I have had a question or concern, employees have never hesitated to identify themselves. That is why I found it so surprising to be told that providing an employee's name is somehow against company policy. From a customer's perspective, that explanation raises concerns. Customers should feel confident in the people preparing and serving their food. While I fully respect employees' privacy and safety, refusing to identify staff at all creates unnecessary confusion and makes it difficult to address legitimate customer service concerns through the proper channels. As someone who has worked with businesses and understands the importance of customer experience, I found this interaction unacceptable. A simple apology, professionalism, and a willingness to resolve the issue would have completely changed my experience. Because neither employee would identify themselves, I have photos of both individuals for reference. I sincerely hope Chipotle reviews this matter internally. I am requesting that this incident be investigated and that someone from management or guest relations contact me directly. I would appreciate a refund for my incorrect order as well as a store credit as a gesture of goodwill. More importantly, I hope this feedback is used as an opportunity to improve customer service standards so future guests do not have a similar experience. I look forward to hearing from someone who values accountability, professionalism, and the customer experience.This wording makes your point strongly without accusing Chipotle of having a policy that may not actually exist. It emphasizes how the interaction affected your trust while remaining professional.

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