Subway

Reviews

• JL

  Junior Leal

  Apr 28, 2026
  5.0
  I don’t know what people complain about the dressing first and veggie last it is the best thing that happened to subway I got to taste all the flavors of the dressing, veggies , and meats. Instead of it all being messy and all so happy with the new changes with subway
• LT

  Leonardo Tijerina

  Apr 27, 2026
  5.0
  Great experience, food, customer service, and cleaningness over all a great place to eat and enjoy family time.
• DR

  Debbie Robertson

  Apr 26, 2026
  5.0
  Angelica was especially courteous. She is the perfect example of what excellent customer service should be.
• KB

  Karla Berwise

  Apr 24, 2026
  1.0
  I am writing to formally report a very disappointing experience I had at one of your Subway locations. I have been a loyal customer for many years, and I also bring over 20 years of professional experience as a chef and restaurant manager, which is why this situation was especially surprising to me. During my visit, I ordered my sandwich the way I have consistently requested it over the years—asking for the vegetables to be added before the sauce. The employee refused, stating that at that location they must put the sauce first. I tried to explain my request again, even in Spanish to avoid any misunderstanding, but another employee confirmed the same refusal. I then asked to speak with a manager. I was told the employee present was the acting manager, and he proceeded to call the store manager. The response I received was that my request would not be accommodated and that I should leave the store and go to another Subway. As someone who has spent 27 years in the hospitality industry, I have never witnessed or supported treating a customer this way. It was not only unprofessional, but also unnecessary given how simple my request was. However, I would like to highlight that I then went to another Subway location just a few miles away, where I was treated completely differently. The manager there, Mario, assisted me with a great attitude, professionalism, and kindness. He prepared my order exactly as requested, and I am currently enjoying my meal thanks to his excellent service. His approach truly turned around what had been a very negative experience. I want to make it clear that I do not believe this reflects Subway as a whole, but rather the actions of specific individuals at that location. Still, situations like this can damage the brand’s reputation if not addressed properly. I respectfully ask that this matter be reviewed and that appropriate actions be taken to ensure that all employees understand the importance of customer service, flexibility, and respect. Thank you for your time and attention. Sincerely Karla Berwise
• GC

  Gracie Chapa

  Jun 11, 2018
  5.0
  Great subs at Subway on North 281 (Closner), Edinburg. Service is excellent and very honest.