Chipotle Mexican Grill

Reviews

• VC

  Valentin Cerda

  Oct 3, 2026
  2.0
  We went at the wrong time.It was super dirty. Not sure is we got there after a rush but Staff was not looking to happy. A little more team work.
• CM

  Cory Mayes

  Sep 30, 2026
  2.0
  The wife and myself wanted to dine in at Chipolte. We got our order and tried to find a spot to sit down to eat. Nearly every table was dirty with food all over the floor. All the trash cans were full to the brim. First time in my life that I have encountered this at a Chipolte. I know the CEO moved onto Starbucks. Geez, I had no idea it would make that much of a difference. Makes me want to sell my shares of Chipolte.
• SG

  Sandra Garcia

  Sep 28, 2026
  1.0
  Honestly, I gave this location the benefit of the doubt when they first opened because it was a new location and new staff, but it is consistently disappointing and lacks good customer service. They have a designated drive-thru lane pickup and, for some reason, it was delayed minimum 30 minutes today and there was 0 explanation given by the people manning the window - no apology and no immediate acknowledgment. They see the line is long and has been for more than half an hour and they still have you sitting in your car while they ignore you. My food was cold after sitting on a shelf for 25 minutes (time-stamped by the app) and you’re just expected to deal with it because calling the listed phone number just leads to an AI robot voice on the other line that’s no help at all. If this is an issue of staffing the area dedicated to pickup orders then management needs to fix it. I guarantee I will not be back. I recommend driving to the McAllen 10th location instead if you can. Save yourself the hassle because the dine-in experience isn’t great either.
• NR

  Nicanor Ramon

  Sep 21, 2026
  1.0
  Went in with my wife around 7:20 for a bowl and a chips and queso to share. Line had about 9 people waiting and only one young girl working the whole thing, register and all, out of 5 employees. Meanwhile you have two men, who look like managment, doing absolutely nothing. Actually saying they are doing nothing is an understatement, they're working hard at working as little as possible. Walking back and forth on their phones showing one a other pictures and talking about nonsense, and doing meaningless tasks like taking measuring cups on and off a shelf repeatedly. MEANWHILE the poor girl is working her ass off with no support, the kitchen is gross, her line needs to be restocked, and lobby is absolutely DISGUSTING with no usable tables and overflowing trash. Its no exaggeration to say that a single trained circus animal could do the job of both of them 200% more efficiently.
• AP

  Angie Perz

  Sep 17, 2026
  1.0
  Super disappointed if i could give zero stars i would in this new location waited over 30 minutes in the drive thru and when we got to our food the portions were so skimped out on almost like if their feeding you dog scraps and the food was cold the queso side we paid 3$ for was also skimped out on i i will not be returning to this location i will also be calling corperate and putting in a complaint, management needs to get it together here, i will be going to my normal location on north 10th instead.