Wingstop

Reviews

• SA

  Sabrina Adeyinka

  2 days ago
  1.0
  I placed an online pick up order with a special request for my wings to be cook well/extra. When I got home I came to find out that the wings were not cooked well. There is no way online to complain or address your concerns so I called the location and the team lead on duty stated I should bring the food back to the store which would’ve been very inconvenient for me. I asked him will he pay me to bring them back and he rudely said NO. I asked him to take down my name and number so that I can take Thu matter up with the manager. He said it’s nothing he can do. I asked for the corporate number and he said they are not ran by a corporate and it’s nothing he can do. Not wanting to pass my information and complaint to his superior was absurd, unprofessional and showed a lack of customer service.
• BC

  B C

  Jun 7, 2026
  1.0
  I called in an order for 20 wings and a large fries for pickup: 10 BBQ wings and 10 Cajun/Louisiana dry-rub wings. When I arrived, I waited a few extra minutes before being told my order was ready. After getting home, my kids noticed that we had not received any dry-rub wings. Instead, all of the wings were covered in sauce (BBQ and Cajun/Louisiana). I called the restaurant to explain the issue. During the conversation, both the employee and manager acknowledged that I had requested dry-rub wings, but there was confusion over the Cajun vs. Louisiana flavor name, which resulted in the wrong wings being prepared. Despite recognizing the misunderstanding, the manager said they would only replace the entire order of 10 wings if all 10 incorrect wings were returned. Since a few wings had already been eaten before we realized the mistake, they refused to make things right. My frustration is not just with the mistake itself—errors happen. The bigger issue is that I clearly requested dry-rub wings, and the staff should have clarified the flavor selection when taking the order rather than assuming I wanted a sauced version. A simple clarification at the time of ordering could have prevented the entire situation. Unfortunately, the lack of flexibility in resolving the issue left me disappointed with the customer service experience. *****PER WINGSTOP REPLY POSTED TO ME A MONTH AGO:***** 'Reach out at ___ ___ ___ ___ we'd like the chance to turn this around and show you what a true Wingstop experience feels like.' WELL, I'M STILL WAITING! I FOLLOWED INSTRUCTIONS AND HAVE RECEIVED NO REPLY......SHOULD I BE SURPRISED?
• JS

  James Stoker

  Dec 20, 2024
  3.0
  Despite ordering an hour ahead of time, I was still made to wait 15 minutes for my food. More than willing to be patient but my issue is that after the order was completed, no one announced it. They quietly placed it on a rack and kept it moving. Think the location is great, but there needs to be an emphasis on greeting the customer and following through.
• OM

  Olga Mireles

  Nov 16, 2024
  1.0
  Jamás regresaría a este lugar pésimo servicio de parte de la cajera Yessenia deberían de enseñarla a darle buen servicio al cliente 😡😡😡 recomendado cero por 💯

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