I don’t usually expect much from Sonic—I’ve eaten here every so often since I was a kid, and I’ve always appreciated it for a cheap breakfast, decent food, and affordable prices. Tough crowd asnI read through the previous comments.
But I wanted to give a shout-out to Teran this morning. While taking my order, I could see her multitasking and delivering another order to a car, while still getting my order right and making sure she had all the details. She was basically a one-woman team at the time, but was still incredibly polite and kind throughout the whole interaction.
The food came out piping hot, the coffee was good, and the customer service was genuinely appreciated, especially early in the morning.
AF
Andrew Flores
Sep 19, 2026
All of the food we ordered was drenched in sauce. After watching my daughter wipe her burger off i decided i just wanted a refund. They then teied to convince me to let them just remake it. I told them no. He then explained its a hassle to refund just 1 item. I told him sorry but i would like my cash back. They then brought me back a refund but it was not the full amount. When i asked about the rest the guy came out and just tossed the extra dollar down and walked off.
JM
Janie Marks
Sep 10, 2026
Took 18 minutes for one cherry limeade that also had extra ice when I said lite
Yelled at for asking about dipping sauce when I didn’t hear her the first time, she claimed she was far too busy to remember what sauces she’s mentioned, then gaslit me about how I was the first one to get upset. I told her I just wanted to pay… I was already backing out when I was told I could “pay now!”.
Visited 5 days ago, and it’s still not sitting well with me. I won’t be going to this location again, the service made the food unappetizing. I’ll go out of my way to go across town to happy hour drinks, no one needs that kind of abuse while they’re just picking up lunch.
JR
Justin Reynolds
Aug 11, 2026
Look... Autistic... Toothache... Crappy day... More irritated than ordinary before I got there...
Grain of salt, and all.
But I do speak very clearly, so if I happen to have repeated my entire order twice and find myself immediately correcting almost all of it... Whataburger is across the street.
Probably a new guy. Fine. I just don't care right now and if you think the new guy can't handle a simple and repeated order... Maybe have the person training him listen in? See if it was vague or confusing or... neither?
Maybe check on the headset. Doesn't matter. I'll come back. The review will either change or evaporate after an only adequate exchange.
In the meantime, the flybies will see 4/5, and the curious will hit the grain of salt disclaimer, first. It just wasn't a highly detailed order for twenty people with dietary restrictions.
Number four, no mayo, tater tots, and a large drink; and another number four, no mayo; just the burger.
Those were the actual words in the actual order, as spoken. Both times.
At least check the headset. Something wasn't going through. Same words when asked to repeat... Like, autistic. Actually those same words, and that would have been fine. The next four clarifying question were fine. New employees are new.
Hearing an order repeated back that the clarifying questions just determined was not my order and watching that order pop up on the screen... The Whataburger on the other side of the interstate is just less a waste of time for me by this point. I don't work at Sonic.
That was just too much. Sorry, but, wow.
____
Edited, properly... My old boss needs most of that bad review and I'm promoted to customer over there, so my bad.
New guy's probably fine. Toothache did most of the whining. Old job HR can have the real bad review, now that my tooth's working and I'm not. Lmao. XD
Sorry, new guy. Probably a great job and a stupid smart autist in too bad a mood to tell, just then.
Can't photo way up here on Fulton, arguing with Google maps about what a street is...
"lie to me again about 'not accessing everyone's mics' when you've been told not to, Google. Sonic can even see this one. Bad lie, Google.