Portillo's Denton

Reviews

• TL

  Theresa Lormand

  4 days ago
  5.0
  Friendly service and great food!
• LG

  Lori Moon (Gofer9)

  6 days ago
  5.0
  Across from embassy suites and has quick burger and chicken meals and salads for 10 to 15 per person easy refill on drinks
• VB

  Vincent Barrera

  Aug 23, 2026
  5.0
  Thank you Portillo’s Denton for making our first visit so AMAZING and UNFORGETTABLE!! Your establishment was so impeccably clean and welcoming. It has left and indelible first impression. I didn’t take any pictures, but they are definitely engraved in my heart and memory. Your restaurant caters to people on the go, who want to order quickly from a kiosk if they wish. I am old school and I need my human interaction. From the moment we walked in, your decor was so inviting and nostalgic. It was like a trip down memory lane. It reminded me of simpler times back home with my parents and grandparents growing up. Sophie was extremely helpful and addressed all of my questions or concerns. She listened attentively and was able to make some recommendations. Then we met your diamond, Miss Karla. She added that special attention and interest that made me feel like I had known her all of my life. She made us aware that she knew who was preparing the food today, and they were awesome at their work. The Chicago Hotdogs were absolutely delicious! Those sport peppers, kosher pickle spear and that special sauce just made those hotdogs taste like no other. The fries were freshly made and seasoned to perfection. The cheese sauce was definitely an added bonus. I have now found my new burger place. The meat to bun ratio, the condiments and how it was dressed, complimented the entire burger. One of the BEST char-broiled burgers that I have ever eaten. The Dr. Pepper shake was a hit with my daughter! The icing on the cake occurred when Miss Karla came to the dining area to make sure that we were completely satisfied with our food. I told her that she was right on the money, the cooks definitely knew what they were doing back there. We then started talking about things in general, and realized we had so much in common. We are both from West Texas and she even knew the town where I was born. Miss Karla is a walking encyclopedia, she has so much knowledge about pop culture history and is a gem when it comes to hospitality. I could have talked to her the entire time that we were there, but I didn’t want her to get in trouble with management. We then met the manager on duty, James. Well it was extremely obvious how much he cares for his associates. A real leader is someone who respects their employees and is willing to invest time and energy to see them succeed in their role. He also demonstrated how much he appreciates his customers for their patronage. He represented your company with so much enthusiasm and pride. These are the establishments that make you want to come back and who make your visits unforgettable! I can hardly wait for our next visit. Thank you to James and his team for making our first visit to your establishment so incredibly special and wonderful! OMG, I almost forgot!! The lemon cake and the iconic chocolate cake were amazingly DELICIOUS!! You have undeniably earned this Five Star Review!! Review 2.0 Went back to Portillo’s Denton and had another amazing experience with Jonathon, Miss Karla and manager, Neesha. Once again, the food was excellent and the Strawberry Shortcake and Chocolate Eclairs were DELICIOUS!! Consistency is the key to success! You have delivered excellent service and food on two separate occasions, and I will be back with my family. Thank you, Vincent and Family
• RA

  reyna alvarez

  Aug 18, 2026
  1.0
  Unfortunately, I will not be returning. The only thing I truly enjoyed was the chocolate cake. I gave the restaurant a second chance because my first experience was disappointing, but unfortunately, the second visit was even worse. The dishes I tried lacked flavor and simply did not meet my expectations. I always try to give a restaurant another opportunity, but after two disappointing experiences, I don’t see myself returning. The chocolate cake was definitely the highlight, but overall, the food was not enjoyable for me.
• SS

  Shannon

  Aug 14, 2026
  5.0
  We had to go into Denton...we swung through the drive through to grab dinner to take home. A very nice young man took our order, name was Swadi. You have a gem of an employee! He made the beating we took of Denton traffic bearable. He was nice, gave his own personable experience when asked what he recommended. Because of him we will be back! Great young man.

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