McDonald's

Reviews

• RC

  Roselyn C.

  6 days ago
  1.0
  Y’all need to have more workers at night because the wait time is crazy. I have been waiting for an hour for my food and I can’t even refund. Pay yall workers higher or bonuses when they work at night because it is crazy for how long we have to wait for “fast food.”
• AR

  alanna r

  Oct 28, 2026
  1.0
  this mcdonald’s is actually pathetic and should be shut down because no one knows how to run it or do their job properly. every single time i have come here they get my order wrong. they ALWAYS miss something. i have never experienced this at a fast food place before where they consistently forget food, it’s like it’s a game to them. like how many people can we scam. the final straw was yesterday when they forgot my burger and had me waiting outside for 15 mins for a burger. but guess what? i NEVER got the burger. a single cheeseburger. i went inside to try to retrieve it and no one was at the counter… i waited 15 mins. i had enough and finally went through the drive through again for my burger just to find out it was sitting there the whole time. genuine laziness and incompetence. sad excuse for a business
• KJ

  Krystal Johnson

  Oct 18, 2026
  1.0
  My experience at the McDonald’s on Fort Worth Drive in Denton, TX, was absolutely horrible. The customer service was unprofessional, disrespectful, and completely unacceptable. I placed two separate orders: one for a caramel iced coffee, for which I paid extra for both caramel and vanilla syrup, and another for a sausage biscuit. The biscuit was extremely hard, and the coffee tasted terrible despite me paying extra for the additional syrups. I was initially pulled forward to receive my drink, but because it tasted so bad, I went inside to politely ask if I could pay extra for vanilla and caramel syrup to improve it. The manager rolled her eyes and began speaking Spanish. After she added syrup to the drink, it still tasted bad. I then asked if I could simply pay the difference to switch to a caramel frappe instead of keeping the large iced caramel coffee I had already paid for. Rather than professionally assisting me, the manager began speaking rapidly in Spanish to another employee and then tried to charge me for an entirely separate frappe. I explained again that I did not want to purchase a second drink; I wanted to pay the difference for an exchange. Her attitude was extremely rude, and she even snatched my receipt. The biggest issue was not just the food and drink quality, but the manager’s complete lack of professionalism and customer service. I paid over $5 for a drink that I could barely enjoy and was treated disrespectfully when I simply asked for help correcting the problem. Customers should not have to deal with an attitude when they bring a legitimate concern to management. This experience was unacceptable, and I will never visit this location again. I will also be reaching out to McDonald’s corporate to report this incident. Management needs to address both the customer service and the quality of the food and drinks at this location.
• SB

  Sai Nitish Busireddy

  Oct 16, 2026
  1.0
  Worst location. Worst food Worst management they will test your patience. Please avoid this location. I am at the counter to pickup my food. I came inside and standing there for long time. They are some people working in the kitchen. Everyone seeing at me but not coming near me. I was standing there and calling them for almost 15 min. No one cares. Atlast one lady showedup and she told me to come in drive thru to collect food. She says store closed after 11 pm but i came before doors close. Atlast i got upset and left my food which i paid. This is my worst experience ever. Atleast have some respect to customers. Please close the store if you cant run it
• ES

  Eric Salazar

  Oct 15, 2026
  1.0
  Extremely Disappointing Management and Customer Service My grandmother recently visited this McDonald’s and experienced some of the most disappointing customer service imaginable. She simply ordered a McDouble with no onions. Instead, she was handed a Happy Meal. After explaining that her order was incorrect, they gave her a burger with extra mayonnaise. Then, on their third attempt, they handed her a Quarter Pounder. Three attempts, three incorrect orders, and not once did they manage to get something as simple as a McDouble with no onions right. At what point does this stop being an honest mistake and start becoming a complete disregard for the customer? How difficult is it to listen, communicate, and correct a simple order? What disappoints me most is the management. Mistakes happen, and everyone understands that, but management is supposed to step in and make things right, not allow a customer to go through this kind of ridiculous experience. My grandmother eventually left without ever receiving what she originally ordered. No customer, especially an elderly person simply trying to get a meal, should have to deal with this level of incompetence. After seeing this location’s 3.0-star rating and reading that other customers have experienced similar issues with incorrect orders, it’s hard to believe management hasn’t taken more responsibility. This location doesn’t just need better communication. It needs management that actually takes its customers seriously.

Frequently Asked Questions About McDonald's