Kura Sushi USA, Inc. is the nation’s largest brand of revolving sushi restaurants that serves authentic Japanese cuisine and delivers a joyful dining experience with more than 80 locations in 22 states and Washington D.C. Utilizing innovation to enhance service speed and accuracy, guests have a wide variety of more than 100 menu items at their fingertips via conveyor belt service inclusive of sushi, sashimi, tempura, noodles, desserts, and more, made with high-quality ingredients free of artificial colorings, preservatives, seasonings and sweeteners. Kura Sushi USA, Inc. was established in 2008 as a subsidiary of Kura Sushi, Inc., a Japan-based revolving sushi chain.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.