DG
David Garcia
Aug 21, 2026
Ordered through the app showed up when I was supposed to. food was late and cold and poorly put together asked for a refund and was given attitude for that
HORRIBLE LOCATION 💯💯💯...LAZY WORKERS💯💯💯....I went to get some lunch..To my surprise💯,I was asked to move,(ACTUALLY,THEY ASKED ME TO GO TO DRIVE THRU🤔💯🤔💯...WTH?🤔💯🤔💯)I asked why?... They said "WE DON'T DELIVER THAT FAR DOWN"🤔🤔💯💯...(THEN WHY DO YOU HAVE CAR HOPS?💯WHY ARE THE PARKING BOOTHS OPERATIONAL?💯....(I wanted to park in the shade,and eat my food 💯)(I DIDN'T WANT TO SIT IN THE DRIVE THRU LINE💯💯💯)
THIS IS THE KICKER...💯💯💯 MY VERY FIRST TIME TO THIS LOCATION 💯💯💯... NOT A VERY GOOD IMPRESSION OF THIS LOCATION💯💯💯....
I've been going to this location for years since I live nearby and have always been a loyal Sonic customer, but this last visit was the last straw. Took forever to get our order, which was placed online. Get it home 2 minutes away and not only is the food cold, the onion rings were burnt to a crisp and one of the three burgers we ordered had NO PATTY. I'm willing to overlook a lot, but this is going too far.
I took the order back to the location and asked to speak with a manager. He came out full of attitude when I was nothing but pleasant and polite. He said that since I placed the order through the mobile app, they couldn't do a refund. I didn't ASK for a refund, and I told him so, I just wanted the onion rings replaced and a patty on the burger. He said it wasn't possible that the burger didn't have a patty. I told him not only was it possible, it happened. He clearly didn't believe me and asked for the bag, opened the bun and saw there was no patty. He told me to wait. When he came back, he handed me the burger only, no onion rings, but I was hungry and tired of fussing with it, so I left.
I reached out to Sonic customer support later and they gave me a refund, but that is little consolation. If I can't depend on getting a correct and edible order, and am basically called a liar by the management, there's no reason to spend my money here anymore. Private equity has destroyed what used to be a staple for my family. RIP.
CS
Cecilia Salas
Aug 1, 2026
Subpar service
They were pretty quick on getting our order out to us but the order was completely wrong.
They forgot one of our burgers. The burgers for the combos were the wrong ones and they forgot to put lettuce on one when I never told them to put it out. Overall disappointing but not surprising.
JA
JUSTIN ADAMS
Jul 30, 2026
My experience at this Sonic Drive-In was extremely disappointing from start to finish.
When I pulled into the drive-thru, no one answered the intercom for several minutes. If the intercom isn’t working, there should be a sign letting customers know instead of leaving them wondering if they’re being ignored.
Once someone finally answered, there was another long delay before I could even place my order. The employee was laughing and carrying on with someone in the background, which made it seem like customer service wasn’t a priority.
To make matters worse, I had to repeat my order multiple times because the employee wasn’t paying attention. It was frustrating and made the ordering process take much longer than it should have.
Finally, the food itself was disappointing. It was not fresh or hot. The bun on my Chili Cheese Coney was hard, and the fries tasted like they had been sitting under the heat lamp for a long time instead of being freshly made.
Overall, the poor service, lack of attention, and stale food made for a very disappointing visit. I hope management addresses these issues because this experience was far below what customers should expect.