Sonic Drive-In

Reviews

• CE

  Crystal Evans

  5 days ago
  1.0
  Horrible on 4th of July I spent 25 minutes in the drive-thur i will not be going to this location anymore. The one in Mesquite is way better and customer service is a 10/10.Whoever is the Regional Manger of this Dallas location needs to clean house or retrain the staff.
• ES

  Erica Stanford

  Jul 1, 2026
  2.0
  Food was just okay, lukewarm for some reason. Drinks were not made with care and dripping everywhere on the sides. Rude carhops and rude order takers. Just crappy attitudes and tone of voice
• CM

  Cerrita Michelle

  Jun 15, 2026
  1.0
  Terrible experience, I was informed because someone is pregnant & she has a bad attitude right now… she did not want to deal with taking an item off my order, so we cancelled the entire order.
• YY

  Yolanda

  Jun 4, 2026
  1.0
  I had a very disappointing experience at this Sonic location. The burger I received tasted spoiled and was not something I felt comfortable eating. I immediately contacted the manager(Gary) and explained my concerns, expecting at least a discussion about a refund or replacement. Instead, the manager was dismissive and insisted the food was fine without addressing my concerns. He refused to provide a refund and showed very little interest in resolving the issue. What made the situation worse was his attitude throughout the interaction. Rather than listening to a customer complaint, he came across as rude, defensive, and unconcerned. I understand that mistakes can happen in any restaurant, but customer service matters. When a customer raises a legitimate concern about the quality of their food, they should be treated with respect and professionalism. Unfortunately, that was not my experience here. Based on both the food quality and the way my complaint was handled, I will not be returning.
• TG

  t green

  Jun 1, 2026
  1.0
  I had a very disappointing experience at this Sonic. My onion rings tasted burnt, so I politely asked if they could be remade. Gary, the manager, immediately told me no because I had already paid for them. He stated that he did not think the onion rings were burnt and therefore there was nothing he was willing to do. Trying to find a simple solution, I even suggested substituting the onion rings for fries, which cost less, just to resolve the issue. Instead of working with me, Gary rolled his eyes and responded, “Naw, ain’t gonna do that.” The interaction became even more unprofessional when I looked at his name tag. He apparently noticed and began loudly saying, while beating on his chest, “Oh, you need my name? It’s GARY OLIVER.” The issue wasn’t just the burnt food—it was the poor customer service, dismissive attitude, and lack of professionalism. A manager should be focused on resolving customer concerns, not escalating them. I will not be returning to this location.