Smashburger

Reviews

• SK

  Sunilyn Saragusa King

  4 days ago
  1.0
  Terrible customer services and cold food and meet up order no refund and wouldn't remake didn't put cheese on my ketchup and cheese only cheese burger (what the *****) anyways never coming back I'll go to a different smashburger and even drive a 1 too it never this store again I even feel sick so anyone going to buy a burger I would think twice and just go to another restaurant trust me
• BL

  Bunny Lebowski

  4 days ago
  1.0
  Horrible management ruid wants to argue with you after messing up order and not remake food and they even rang in system right and still didn't put any cheese and then want to give a side of cold cheese after already being half are almost done eating and argue about the being right even though their wrong I will never be return to my favorite restaurant smashburger didn't know this place went down the hole already but seems to be actually that don't buy food here let me repeat DO NOT BUY FOOD HERE!!!
• AA

  A.N.T

  Aug 25, 2026
  1.0
  So I arrived in this restaurant and ignored from beginning. I’m just standing there and no acknowledgment. So I ask this lady right here do they have my order and she get and attitude and tell me I need to wait and can’t I see she busy. her manager thinks cool to tell me rudely to wait and tell me she busy. When my order sitting in her face. This lady need to be fired, she doesn’t like her job and wanna take it out on customers. what worker tell a customer they gotta stand there and wait. This clearly discrimination, yall hiring racist employees her and the Hispanic dude both clearly racist. Cause who gets mad at a customer for asking about there order. After me just standing there being ignored and nobody asking me what I need help with.
• SK

  siddhant kapoor

  Aug 19, 2026
  1.0
  I ordered the burger last night thru uber eats it was stale and smelly had just one bite and had to throw it the beef had a sour taste as if it was bad the bun was shit very doey I threw it away just after two bites And since this morning I have had stomach ache
• ME

  Michelle Espinoza

  Jul 30, 2026
  1.0
  I hate leaving negative reviews because I know everyone has off days, but I wanted to share my experience. I received a text notification saying my order was ready, so I headed over to pick it up. This was my first time ordering here, and I was picking up lunch for my corporate team. When I walked in, I wasn’t greeted. The employee at the front was trying to answer a phone call, which I completely understand, but she looked up at me and continued with the call without saying, “I’ll be right with you” or even acknowledging that I was there. Since my text instructed me to go to the designated pickup counter, I walked over and asked the employee in the back if I was in the right place. He said yes and asked me to give him a moment. I noticed several bags with my name already on them, so I waited patiently while he finished preparing another order. The employee from the front eventually came over, looked at me, and continued doing other tasks. During this time, several other customers walked in and were greeted immediately by both employees, while I continued to wait without any communication. After waiting for a while, I asked again because my text clearly said my order was ready, and I could see my bags sitting there. That’s when I was told, “You’re still missing the salads.” That would have been completely understandable if someone had simply communicated that to me from the beginning. Instead, I was left standing there wondering why I had received a “ready for pickup” notification when my order wasn’t actually complete. Once the salads were finished, the employee brought over the large bag of food and set it beside me. I thanked him, but again, there was no response or acknowledgment. The food may be great, but customer service is just as important. Unfortunately, my first experience left me feeling ignored and unwelcome. It’s disappointing because I regularly order lunch for a large corporate team, and we love supporting local places that provide both great food and great service. Sadly, based on this experience, I don’t see us returning.