Pizza Hut

Reviews

• BR

  Bahena Rosi

  4 days ago
  1.0
  So I place an order at 8:11 and they told me that it was going to be 30 minutes and I called them back at. 8:50 and they told me that it was the delivery guy had not made it back I called back at 917pm to checked the status and they said that it was on the way but the delivery guy had two more stops than I called back at 9:55 they told me that they cancel my order because I didn’t answer the call or open my door when it’s pretty clear I didn’t hear the door and don’t have any calls missing. The manager hung up on me and the girl who I had been talking to was very rude and I told her I was going to put a review and she told me that the manager said she didn’t care to go for it. My next step it’s to call the corporation.
• GT

  Gerald D Thomas

  Apr 27, 2026
  1.0
  As a former employee within a Yum! Brands entity and someone who served in a global mid-level leadership role, my expectations for any Yum brand, especially Pizza Hut, are extremely high. Unfortunately, my experience at Restaurant #27276 was unacceptable from start to finish, and employee Yamilet made what should have been a simple pickup order a frustrating and disappointing experience. When I walked into the store, Yamilet was in the back preparing food with AirPods in while myself and two other customers stood waiting at the front. For nearly five minutes, no one acknowledged us. Another employee walked within less than 50 feet of me, clearly saw me standing there, and instead of greeting me or notifying Yamilet that customers were waiting, he simply returned to his station, also wearing headphones. I finally had to respectfully call out to the back myself, and Yamilet immediately yelled, “Can you give me a second and wait?” When she eventually came to the front, there was no apology for the delay, no professionalism, and no basic customer service. She simply asked for my name, handed me my food, and disappeared. Once I got home, I realized my order was incorrect. My items had been switched, and despite paying an upcharge for traditional wings, I was given boneless wings instead. I returned to the store, and again, there was absolutely no apology from Yamilet. She opened my pizza box with her bare hand, asked if I wanted to keep the parts of the order that were right, and then went to prepare the correct wings. When the replacement wings were ready, she simply placed them on the front counter where customers normally order and pay, with no care, no professionalism, and no accountability. As a former Yum! Brands employee, a decent human being, and frankly just someone with common sense, I am utterly perplexed by this level of poor service and lack of basic operational standards. This was not just bad customer service, it reflected a complete disregard for brand standards, food handling expectations, and guest experience. I highly encourage Sean Price, the franchise owner, to review the camera footage and seriously evaluate whether Yamilet should continue representing this business. No customer should have to experience this level of disrespect and incompetence. As for me, I fully intend to escalate this matter to the team at Pizza Hut corporate because this experience was far below the standard expected from a Yum! Brands operation. Completely unacceptable.
• TC

  Terry Coleman

  Mar 12, 2026
  2.0
  Went in to order and they were very disrespectful when I was trying to order! Kids
• SB

  Szy BROWNEYEZ

  Mar 8, 2026
  1.0
  I am extremely disappointed with the experience I had. I have never contacted a company and been told by someone claiming to be a manager that they could not provide their name when asked. As a customer, it is completely unacceptable to refuse to identify yourself when addressing a concern. This interaction was highly unprofessional and does not reflect proper customer service standards. I expect transparency and accountability when dealing with representatives of your company. I am requesting that the General Manager contact me directly regarding this matter. This situation needs to be addressed, as the way this was handled was inappropriate and unacceptable.
• MM

  Maria Marquez

  Jan 24, 2026
  5.0
  Never had a New Yorker pizza before and this was my first time ordering one. I actually liked the flavor. It would be nice if you guys added a little bit of extra cheese on the pizza that would be the perfect pizza. Other than that it was good. Delivery person was super nice and he took his time to bring my order to my address despite of the weather.

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