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McDonald's

3.6
(1,997 reviews)

Business Details

11749 Plano Rd, Dallas, TX
75243, United States
(214) 343-9609
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11749 Plano Rd, Dallas, TX
75243, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 11749 Plano Rd in Dallas, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.6
1,997 reviews
5 stars
842
4 stars
371
3 stars
256
2 stars
120
1 star
393
  • JS
    Jesus Sánchez
    1 day ago
    1.0
    Buenas noches Quiero Dejar Mi Opinión De Esta Persona Que Es Manager O Se Relaciona Como Supervisor. Hace Aproximadamente 10 Min Fue A Comprar Por El Drive 2 Combos Ordenes Separadas, Groceramente Unas De Las Órdenes Me Dio Para Que La Empaquetara Yo Sabiendo Que Desde Un Principio Le Dije Ordenes Separadas. Muy Grocero Se Comportó Para Que Tener Manager Así, Si Trata Mal A Los Clientes Y Falta De Respeto No Estudio Antes De Darle Ese Cargo Que Estudié Para que Sea Amable Con Los Clientes Gracias
  • JM
    Janaee Mariee
    6 days ago
    1.0
    Not actually 24 hours. 3rd shift picks and chooses when they want to serve customers.
  • NG
    Noe Gutierrez
    Oct 24, 2026
    5.0
    It's McDonald's. Everyone has their favorite meal from here, it's a great location to entertain a gaggle of kids that are picky about food. The atmosphere of a McDonald's is dictated by the time of day and the amount of people that are there.
  • DJ
    D J
    Oct 23, 2026
    1.0
    Stopped by this morning and had the displeasure of an employee name Fatima as well as the HORRIBLE manager name Lydia. Placed my order stopped at the first window, then proceeded to the second window where Fatima stuck her arm out and held the cup above my window while she had her head turned in the opposite direction. Once she realized I wasn’t grabbing it that’s when she turned to look. And when you order iced coffee 99% of the time you can tell by the color if they actually put the amount of cream in it that you’ve asked for. And I immediately said excuse me may you add more creamer please? She sat the cup on the counter turned her back to the window and spoke in Spanish to the manager name Lydia. Mind you I do understand Spanish. So that’s when I responded to Fatima and said. Yes ma’am I am asking for more cream. Fatima takes the lid off of my coffee places it on the counter and added 1 cream. Picked the lid up and handed it back to me. She didn’t think I saw what she did with her disgusting self. She picked up the lid with her hand over the side that touches the liquid. Snapped it on and gave it to me, even though her bare hand touched the inside of the lid. I sat there for a few seconds in disbelief looking at her as she looked up towards a screen while wiping her hands together. As I drove off completely ticked got to work and called. The manager answered and I said hello Miss are you the manager, I not to long ago came from there may I speak to the manager? I then asked her for her name 4 times and then all of the sudden she lost the ability to hear. She started saying hello, are you there, hello, hello is anyone there? Then she hung up the phone on me and I immediately called back numerous times until someone answered. I then spoke to Eduardo, well at least that’s the name he gave me. I asked him was that the manager that answered the phone and may I have her name and the name of the young lady that was at the pick up window and he even asked me what is this regarding? How can I help you? I then said to him, this isn’t in regards to anything that you have done. I want to speak to the manager that hung up the phone in my face and I want her name. This went on for several minutes before he said that I could come and get a refund or get my coffee remade this location has the worst employees. I don’t even understand how people even go here to get food and take a chance on interacting. With the crew that you all have hired here if Lydia and Fatima don’t like interacting with customers, they need to be in the back on the grill to where they never have to see the face of a customer because being in the public is not for them. And the coffee was down right detestable and beyond disgusting just like the attitude of Lydia and Fatima. The team member that was there this morning at the first drive up window is outstanding and has the best customer service and 99% of the time that I come through in the mornings she’s there. And I have never had a bad experience until today when I had the horrible experience with Lydia and Fatima. And I’ve also came through many, MANYYYYY times before and actually was sitting looking in the window while waiting for my coffee to see Lydia with her head down, eyes glued to her phone. And regarding the disgusting looking coffee, I trashed it and went to the other wonderful McDonalds on East Beltline Rd. There customer service, beverages and food quality is Superb.
  • RS
    R S
    Oct 13, 2026
    5.0
    The line was very long, but an employee named Sebastian still took the time to take my order in a none rushed manner. He was courteous and kind.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 11749 Plano Rd, Dallas, TX?

This McDonald's location is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does this McDonald's offer delivery and curbside pickup services?

Yes, this McDonald's provides delivery, same-day delivery, no-contact delivery, and curbside pickup services for your convenience.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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