I had a terrible experience at Jimmy John’s picking up an order. I walked in, said I was there for a pickup, and was told “it’s going to take a minute.” Then the employee came back and said I might as well cancel because it would actually be 20 minutes.
The issue is not the wait, it’s the attitude. The delivery was rude, dismissive, and completely unprofessional. There was no respect, no clear communication, just unnecessary hostility.
This is a multimillion dollar company, and this is the level of service being given? Based on the number of negative reviews, this is clearly a pattern that management is ignoring. Pathetic!
I was actually excited to try Jimmy John’s until I realize that you pay more than usual and you don’t get banana peppers and I just don’t understand that this didn’t make any sense to me. Are you gonna have an Italian serve with no banana peppers this was really disappointing.
MN
MsBeautiful Natareeya
Dec 22, 2025
LARRY ABSOLUTELY MADE MY MORNING TODAY!!! His SMILE was CONTAGIOUS!!! His Greeted me when I walked in was VIVACIOUS!!! And Toby! Toby was taking a Call-in order, but RESPECTFULLY Acknowledged Me when I picked My Order up from The Pickup Shelf. This was SUCH A BLESSING to have met BOTH of these HANDSOME Men today!!! YALL ROCK, FOREST LANE JIMMY JOHN'S!!!
NL
Nicole Lewis
Dec 20, 2025
Awful people. Walk in to bring my six year old daughter potty real quick and the lady just blurts out immediately getting in the door we don't have public bathrooms here. It doesn't even matter if you were going to order nobody's ordering at all if they can't even make it in the door before being treated like crap. No signs on the bathroom or anything just some awful lady running people out. I'm guess she's just some lazy crazy woman that don't want to clean the bathroom just refusing everyone. The couple people waiting on their food as she's clearly being slow didn't look to happy with the place either.
TM
Thomas Morris
Sep 21, 2021
Freaky fast and friendly