Chipotle Mexican Grill

Reviews

• SS

  swizzleGOD (Swole)

  Aug 27, 2026
  1.0
  ONE STAR. Absolutely unacceptable experience from beginning to end. I ordered delivery DIRECTLY through the Chipotle app. My entire bowl ended up on the sidewalk in front of my house after the bottom of the bag gave out. And after looking at what happened, I don't even think this was primarily the delivery driver's fault. The bottom of the paper bag was completely soaked with liquid from the food. If the bowl had been prepared and packaged properly, there should not have been enough liquid leaking into the bag to soak through it and cause the bottom to break open. So this wasn't simply a driver dropping a perfectly packaged order. The packaging itself failed because liquid from the order had leaked throughout the bottom of the bag. What made the situation worse was watching the driver then try to take a picture showing only the top portion of the bag while holding it, as if the order had been properly delivered instead of acknowledging that the food was now on the ground. I immediately tried to resolve the problem through Pepper, Chipotle's automated customer service system. Pepper sent me in circles and did absolutely nothing to resolve the issue. I then called the restaurant, where I got another automated system that was equally useless. Since Chipotle apparently made it impossible to get meaningful help remotely, I had to get in my car and drive roughly 20 minutes to the restaurant myself. Instead of apologizing or helping, the manager gave me an attitude and repeatedly told me that once the order leaves the store, it isn't their problem. I explained several times that I ORDERED THROUGH THE CHIPOTLE APP, not DoorDash, and had already exhausted Chipotle's own support options. I was then told to contact DoorDash anyway, despite having no DoorDash order to contact them about. That response is even more ridiculous considering the bag appears to have failed because it was soaked from the food leaking inside of it before it ever reached my door. Only after arguing for several minutes did someone finally give me a direct customer-care number. I called customer care and was essentially offered a refund and nothing more. A refund is the bare minimum. A refund simply returns the money I paid for food I NEVER RECEIVED IN EDIBLE CONDITION. It does not compensate me for having to spend my time driving 40 minutes round trip, burning gas, dealing with multiple useless automated systems, arguing with a manager, and chasing down customer service over a problem I did not cause. Chipotle took what should have been a simple food-preparation or packaging issue and turned it into an absurd customer-service ordeal. I don't want somebody telling me they're “sorry for the inconvenience.” I expect Chipotle to actually make this right. Refund the failed order AND replace the meal that I originally ordered, delivered to my home at no additional charge. This was easily one of the worst customer-service experiences I've had with a restaurant.
• EW

  Edub Williams

  Jul 30, 2026
  1.0
  I am very disappointed with the condition of this location during the night shift. The station looks extremely dirty, and no one appears to be stocking the food line properly. I watched employees scraping the bottoms of the pans just to serve the remaining scraps, which is unacceptable. Who is responsible for managing the night shift? The lack of cleanliness, food preparation, and supervision reflects very poorly on this location.
• DE

  Desiree Eaton

  Jul 26, 2026
  3.0
  Food was great! The dining room was a disaster. It was the end of the day in a Sunday and I was surprised at how many people continued to come in between 9:40 and 10:15, that said… if this is normal they need more staff! Not one table was clean, there was food all over the floor, smeared on the tables and in the chairs. Gross!
• HX

  Haz X

  Jul 25, 2026
  4.0
  Decent spot. Chipotle portions are still hit or miss nowadays but if you order from inside they might be generous. Prices are still too high. Please increase the pay of your employees.
• VS

  Vanessa Sanchez

  Jul 15, 2026
  2.0
  Last night my boyfriend and I went to chipotle at 10:25. Over 30 minutes before they close at 11pm. As soon as we got there we noticed that there was very little food and all the worker where working on closing. I understand it’s late and every one want to get home but it’s also crazy how they where almost done closing the back 30 minutes before close. The guy that was making the bowls immediately gave us the vibe that he was annoyed and did not want to be there. Knowing there was no more food he was making all the online orders with very little food. It got to our turn and a very nice young lady took our order. my boyfriend and I both wanted white rice! He ordered first and got the last of the white rice. The girl was very kind and apologized and offered brown rice. I kindly declined. We get to the meat she only had enough to give us a half scoop of chicken and half scoop of steak. Very sad we love our protein. I am very sad about this experience because I was very excited to get chipotle but sadly we where only able to get one bowl.

Frequently Asked Questions About Chipotle Mexican Grill