Chipotle Mexican Grill

Reviews

• AW

  Albert Woods

  May 13, 2026
  1.0
  Poor service yesterday and this is the second repost review. I will be in to speak with owner or manager today about the server yesterday! She was very rude and unprofessional!! I do not know who this server is but she was bad at her job! She was a mid age black woman not none of the younger servers. .** First original post*** Unacceptable service, the African American female mid age server need to find another job that do not require her to work with serving people. I informed her of her bad attitude after she started talking down to me about my order. I asked for the Limited special pastor Honey Chicken that was on the sign as advertised and she became agitate with a aggressive tone and rudely responded what kind a bowl or what, I again explained to her make it like the sign and she told me that she do not have to serve me at all. My wife and I left and did not eat there and she even through her hands at us like it did not matter to her. My wife and I eat at this location at least once a week and never was treated so rudely before. I never seen this server before. I ordered the same meal last week with no issues with a younger (hispanic) servicer and week prior with younger (African American) girl with no issue they both gave great service. I was not surprised at what service we were receiving with the mid age African American server because she made us wait and was looking frustrated and through a small bowl on the counter looking back into the kitchen. I will not be eating at this location again anytime soon. Poor service this go around it was the first time that happen. She need to be reported!
• JC

  John Louie Cruz

  May 9, 2026
  1.0
  My family has been always a fan of chipotle, so yesterday, May 8, 2026 at around 5:00 pm, we decided to have lunch at this outlet (Abrams road Dallas). The store was almost empty. We let our daughter order first, and we noticed that the staff who served her bowl was in a hurry and scooping almost half the portions on each selections our daughter picked for her bowl and she ended up having a lousy order. (Severely under portioned) When it comes to my wife’s and my order, we were attended by another staff who was very nice and attentive. At the end of the line, my wife asked our server if she can at least adjust the serving size of guacamole on my daughter’s Bowl because she was given half the usual portion of it. Out of nowhere, here comes a third staff who hasn’t even seen what was going on, told our server that she must charge us double for our request. So i told our staff if thats the case I don’t mind paying extra but I want a fair portion. Our server seeing the obvious, wanted to adjust the portioning error, when this third person interrupted her without looking what’s really the issue and said “if they want more they pay doubles” on a very rude manner. So my wife told our server, can we speak to your manager? This third person interfered again immediately saying “I am the manager”. Wow! First of all, this third person who was claiming a manager is not acting like one. She was very rude, inattentive, and obviously not properly trained. She started arguing with both of us without any understanding what really was going on. She didn’t even see the served products which shows the obvious difference of standards. She just went on an aggressive argument and very rough with her attitude. So we decided to walk away and cancel our order altogether. My wife and I worked in food service too as senior leaders, and never in my 25 years career have seen such unprofessionalism. At least not with my staffs and managers. All of our employees, managers included are trained to always treat all of our customers fair and with dignity. We were trained that for any customer queries, you should first check whats goin on, before making a decision on how to address the issue. We are also the type of food service professionals who were trained to accommodate our customers with reasonable means and try to deescalate any customer’s concerns. I am sharing this experience here to raise concerns on chipotle’s leadership because I care about this brand. I am not only a loyal follower of this brand. My former employment company was a national supply partner for chipotle and I used to help develop sub-products for chipotle’s national LTO program many years ago. Having this experience is not only a let down, but more of a troubling case of lack of supervisory training. If This behavior were recorded by a customer, would have been a trending worthy content on social media and could have easily tarnished the brands reputation. I have been to many chipotle outlets in many cities and mostly the service is very good! But we all know in this day and age, that it only takes One bad scandal to bring down a business’s good reputation.
• ES

  Elisa Saldivar

  May 6, 2026
  1.0
  Customer service sucks at this location. Response to Chipotle’s AI message: I already emailed and y’all don’t do anything. Can’t wait for this location to close down because customer service is incompetent :)
• SS

  Shaun’tay

  May 4, 2026
  4.0
  Good portions just wished they would let u know about the extra cost on some items. If I would’ve known I wouldn’t had added them.
• SJ

  Sonia Jones

  May 1, 2026
  5.0
  This is my go to spot when I want something quick and delicious to eat. They have a new honey Chipotle chicken that's absolutely delicious. It's got a sweet heat that pairs well with any format you choose to consume (i.e. burrito or bowl). Shout out to Konnie, Danilo, Candie and Brennan. They served up that deliciousness with humor and excellent customer service.