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Charleys Cheesesteaks

4.8
(1,123 reviews)

Business Details

3628 Frankford Rd Suite 225, Dallas, TX
75287, United States
(214) 991-3047
https://order.charleys.com/menu/marketplace-at-frankford-tx/

About

Sandwich Restaurant

Location

Charleys Cheesesteaks
3628 Frankford Rd Suite 225, Dallas, TX
75287, United States

Hours

Monday11:00 AM - 9:30 PM
Tuesday11:00 AM - 9:30 PM
Wednesday11:00 AM - 9:30 PM
Thursday11:00 AM - 9:30 PM
Friday11:00 AM - 9:30 PM
Saturday11:00 AM - 9:30 PM
Sunday11:00 AM - 9:00 PM

Menu

1 menu · 94 items

Explore offerings from Charleys Cheesesteaks on 3628 Frankford Rd Suite 225 in Dallas, with popular limited time only, specials & offers, charleys classic combos, and cheesesteaks available at this location.

Menu

94 items

Reviews

4.8
1,123 reviews
5 stars
1,045
4 stars
36
3 stars
10
2 stars
8
1 star
24
  • BB
    Benjamin Baber
    3 days ago
    1.0
    The establishment never fulfills our orders on time and every time I've gone in instead of ordered via DoorDash they've been super rude to me. I think they might be understaffed as they've taken an hour to do my food when they've not had any other customers or orders to fullfil. I'm not entirely sure what's going on with this place, the food is good but like getting it is the problem. I hope that they work on their in store customer service so that I can change my review 🙏
  • EG
    Erica Green
    Aug 9, 2026
    3.0
    Food was pretty good. They need a cashier that speaks and understand English.
  • BY
    Brittney Young
    Aug 4, 2026
    5.0
    Ruby was so kind. My daughter was having a bad day at school. I picked her up to have lunch. We decided to dine in which we never do. Although ruby was busy with lunch rush orders from in store customers and online orders she was very well passed and assured us our food was almost ready. During our meal she checked on us also. The food was great. Good job Ruby 👏🏽
  • HL
    Hamza Lakhani
    Aug 3, 2026
    5.0
    The food is drop-dead FANTASTIC, period! Ruby went above and beyond, checking on me when I dined in at one point, and was clearly committed to 5-star service levels. I really look forward to revisiting this restaurant many more times in the future!!
  • SF
    skylar freddie
    Jul 21, 2026
    1.0
    I wish I could give this place 0 stars. I ordered a chicken Philly cheesesteak with only chicken, green peppers, and cheese. When I got my sandwich, it was loaded with lettuce and tomato—ingredients I never asked for. I politely went back inside and simply requested that it be remade correctly. Instead of fixing their mistake, the woman at the front immediately refused, claiming it would be a “waste of product.” That excuse made no sense, especially since the menu doesn’t even list lettuce or tomato as standard toppings. She then falsely insisted that she had asked if I wanted lettuce and tomato, which she absolutely did not. What should have been a simple fix turned into a 15-minute argument. Rather than apologizing or taking responsibility, she argued with me, spoke to me in a rude and disrespectful manner, and even refused to give me a refund. I have never experienced customer service this unprofessional. I am absolutely disgusted by the way I was treated. Being talked down to and made to feel like I was asking for something unreasonable—when I was only asking for the order I paid for—was unacceptable. This business clearly has no respect for its customers or accountability when they make mistakes. I will never be coming back, and I would strongly discourage anyone else from spending their money here unless they want to be treated with complete disrespect.

Frequently Asked Questions About Charleys Cheesesteaks

What are the regular opening hours for Charleys Cheesesteaks at Marketplace at Frankford - TX?

Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 9:30 PM, and Sunday from 11:00 AM to 9:00 PM.

Is Charleys Cheesesteaks open for delivery or drive-through services?

No, Charleys Cheesesteaks at this location does not offer delivery or drive-through services, as these options are closed all week.

Brand Certified Facts from Charleys Cheesesteaks

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Certified August 16, 2026Yext Knowledge Graph
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