We rolled out our first drinks in 2017 and have been receiving love from visitors since. Of course, we know The Bếp isn’t the only place for milk tea in Houston, but we do have a major point of difference: quality.
We brew teas from loose leaves tea, organic tea, all premium grade. Our sweetener is 100% simple syrup derived from sugar canes. Our fruits are fresh selections only. Our milk is organic. Most importantly, our chewy, honeyed boba is made in the U.S. (in fact, we were the first store in town to do so!).
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.