Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Cypress Subway® Restaurant at 15201 Mason Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
This is the second time trying this place after people told me several times to not come here. Both times I’ve gotten stomach bugs. I would not recommend coming here.
SP
Staci Palomo
May 13, 2026
1.0
Unprofessional, inconsistent, and disrespectful to Dashers
I’ve given this location three chances, and every time the "rules" change just to make the pickup more difficult.
Visit 1: I stood at the designated DoorDash pickup sign. Staff rudely told me I wouldn’t be helped unless I stood in the regular cashier line.
Visit 2: I stood in line as told, but was informed they don't even start making the DoorDash orders until the driver arrives and waits behind every walk-in customer.
Visit 3 (The Last Straw): Around 1230pm I waited in a long lunch line. While I was second in line to be served, another Dasher walked in. The staff ignored me, handed that Dasher their order immediately (no line, no signature required), and then went back to straightening up the station before acknowledging me.
When they finally spoke to me, they demanded I sign a tracking sheet—something they didn't make the previous driver do. When I questioned the inconsistency and pointed out the order was already 20 minutes late because of their delays, the cashier refused to hand over the food unless I signed.
The staff here is power-tripping and has zero respect for delivery drivers' time. Avoid this location if you are a Dasher, and if you're a customer, know your food will likely be late because the staff prioritizes games over efficiency.
JI
Junaid Iqbal
Apr 24, 2026
1.0
Very disappointing experience at Subway. I visited with my two daughters, one of whom has autism, and the employee’s behavior was extremely rude and impatient.
Even though we were the only customers in the store, she kept rushing us and speaking in a harsh tone while we were trying to decide our order. Instead of being understanding, she misbehaved and made the whole situation stressful—especially for a child with special needs.
Customer service should be respectful and accommodating, but this was the complete opposite. I hope management takes this seriously and provides proper training to their staff.
EH
Emperor H
Apr 23, 2026
5.0
The new set of employees are better than the last set.
WC
Wes Cotton
Apr 7, 2026
2.0
I went inside and ordered an egg sandwich. The lady was angry looking and acted like she was being rude. I asked for lettuce and she got a hand full of rotten brown lettuce to put in my sandwich. I said no don’t give me the spoiled bunch, please give me the fresh lettuce. Then she reached for a handful of spinach that was brown and yellow and I said please don’t. Give me the fresh ones. I am not going there in the future even though it is close to my house.
What types of meals does Subway at 15201 Mason Rd serve?
This Subway location serves breakfast, lunch, and dinner.
What are the operating hours for Subway in Fairfield Center West?
Subway is open Monday to Friday from 8 AM to 10 PM, and Saturday and Sunday from 9 AM to 10 PM. It is closed on November 27 and December 25, 2025.
Does Subway offer delivery or pickup options?
Yes, Subway provides in-store pickup, curbside pickup, and delivery services.
Is dining in available at this Subway location?
Yes, this Subway offers dine-in service for customers.
Can I order catering services from Subway at this location?
Yes, catering services are available at this Subway restaurant.
Where is Subway located in Cypress, TX?
Subway is located at 15201 Mason Rd, Suite 200, in the Fairfield Center West area of Cypress, TX 77433.
How can I view Subway's menu or place an order online?
You can visit https://subway.com/en-us/restaurant/24507-0/menu to view the menu and place orders online.
Are there other dining options near Subway at Fairfield Center West?
Yes, nearby dining options include Snowflake Donut for coffee and donuts, Domino's Pizza for pizza and chicken, and Nyam Nyam Cafe offering European cuisine and coffee.
What nearby services can customers visit along with Subway?
Customers can visit nearby services such as M Cleaners for dry cleaning, Bliss Carpet Cleaning Service, and Post Boxes Etc for shipping and notary services.
Are there health and fitness facilities close to Subway in Cypress?
Yes, nearby health and fitness facilities include Star Therapy Services for physical therapy and Curves gym for workouts.
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