BG
Brenda Sue Gumm
Sep 2, 2026
I really don’t want to even give star
I stopped at the Sonic in Cuero, Texas, this morning after leaving the doctor’s office at the hospital. Unfortunately, my experience was extremely disappointing from beginning to end.
I pushed the red button to place my order and told the young lady that I wanted only a chicken sandwich, with no sides. She kept asking me whether I wanted just the chicken sandwich or just the sides. I explained several times that I wanted only the chicken sandwich. She then asked what I wanted to drink, and I ordered a cherry Dr Pepper.
After that, she started asking about fries, tater tots, and onion rings. I eventually got tired of repeating myself and told her I would take tater tots.
While waiting, I could see her inside jumping around and dancing. When my order finally arrived, the total was $10.70. I had planned to give her about a $2 tip, but I asked who had taken my order, and she said she had. I explained again that I had specifically told her I did not want the sides. She told me she couldn't hear me, even though I had repeated myself four times.
What made the situation worse was her attitude. She came across as very cocky and seemed completely uninterested in the fact that I was upset about my order. I still gave her the $2 tip, but she said, "I don't want it," and walked away.
Then I opened my chicken sandwich, and it was even worse. The bread was so hard I couldn't eat it, and the chicken was burnt and tasted awful. I ended up throwing the entire sandwich away.
So, I spent $10.70 on food I couldn't eat, and the whole experience was extremely frustrating. Sonic needs to pay more attention to customer service, order accuracy, and the quality of the food being served.
Because of this experience, I will not be returning to the Sonic in Cuero, Texas.