Wingstop

Reviews

• AS

  Angelika Smith

  5 days ago
  1.0
  First time ordering from this specific place, and it was bad. Ordered online for pick up, once container food was opened, the chicken that was supposed to be dry like lemon pepper was swimming in oil. Terrible! Evening/closing staff should be more mindful, just because they hate the job doesn’t mean they should do that to people’s food.
• PB

  Porsha Brink

  6 days ago
  1.0
  Our food was delivered cold like it was placed under a heat lamp; we ordered a family meal with a 30 count and instead of them coming in their separate containers they piled it all in one with Hawaiian flavored on top and hot honey rub underneath with a thin sheet separating them; so now all of the wings taste the same. We ordered the cajun corn And we got just regular corn with no seasoning on it, everything was cold whenever it arrived. If you’re going to order from here don’t do delivery, because you have to make sure that the place that you paid to get your order right actually does.. this is unacceptable.if I could negative stars I would,
• EE

  E

  Aug 18, 2026
  5.0
  Third visit and the atmosphere was clean, food fresh, order is correct and workers were really nice. I use to go down to Burleson location because of bad experiences with Crowley. So glad I finally decided to give them another chance they won me back. Keep up the good work guys yall on your shit!!
• TH

  Taneshia Henderson

  Jul 19, 2026
  1.0
  ⭐☆☆☆☆ Horrible service, disgusting food, and poor management. I placed a mobile order and, in hindsight, I should have checked the bag before leaving the restaurant—that part is on me. However, I arrived before the estimated pickup time, and my food looked like it had been sitting there for hours. It was around 11:00 p.m. When I got home, I realized my order was missing a large fry and a regular fry. I called the store and spoke with Amari, who was the only employee that showed any customer service skills. He apologized and told me to bring the order back so they could remake it. I returned around 11:27p.m. and dealt with the manager, Joe. Instead of listening to my concerns, he dumped my food out on the front counter to inspect it. I explained that I had wanted all flats and well-done wings (if that wasn’t reflected on the app, that’s fine—I simply let him know it wasn’t what I wanted). Rather than asking how I wanted the issue resolved, he repackaged the same old food into a new bag and was about to send me on my way. I told him I was not feeding my family old wings and asked that the order be remade. I even offered to pay the upcharge for all flats. Joe then claimed they couldn’t remake the order because they were closing. I pointed out that the store hours clearly stated they close at 12:00 a.m., and it was only 11:27 p.m. Eventually, Joe refunded my order and had Amari ring it back up. Then came another issue—I waited an additional 45 minutes. I checked with Joe several times, and he kept saying, “About five more minutes.” It’s hard to understand why my original mobile order took about 15 minutes, but the replacement order took 45. It honestly felt intentional. To make matters worse, I overheard Joe tell his staff, “Don’t drop any more fries.” Not to mention they had about 6 baskets of premade food sitting on the fryer. His intention was to give me the fries that have been sitting on the counter. I asked him directly if those were the fries he intended to give me because I will not be eating those…as degreaser was literally splattering everywhere most likely hitting the fries (since they were cleaning), I had to ask again for fresh fries. The entire experience was unacceptable. The food quality was poor, the service was worse, and the manager displayed little to no concern for customer satisfaction. The only reason this review isn’t one star for every employee is because Amari was professional, respectful, and genuinely tried to help. Joe, on the other hand, needs serious customer service training.
• TP

  Trisha Prellwitz

  Jun 30, 2026
  1.0
  They messed up my $65 order. I went to pick it up and its wrong. I call when I get home and they say being the wings and we will remake them after we get the wings? So im going to bring your mess up back and wait while you remake it? That's insane.. ...never again!

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