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Chick-fil-A

4.5
(1,990 reviews)

About

Fast Food RestaurantChicken RestaurantCatererFamily Style RestaurantRestaurant Delivery ServiceBreakfast RestaurantChick-fil-A
Welcome to your Crossroads Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy the Honey Pepper Pimento Sandwich or other Chick-fil-A® favorites like our Chick-fil-A® Chicken Sandwich, nugget options including our gluten-free Grilled Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our Chick-n-Minis® entrée and cold-brewed Iced Coffee. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It’s our pleasure to serve you.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Chick-fil-A
11851 US Highway 380, Crossroads, TX
76227, United States

Hours

Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
SundayClosed
9/7/20266:00 AM - 10:00 PM
11/26/20266:00 AM - 10:00 PM
11/27/20266:00 AM - 10:00 PM
12/24/20266:00 AM - 10:00 PM
12/25/20266:00 AM - 10:00 PM
12/31/20266:00 AM - 10:00 PM
1/1/20276:00 AM - 10:00 PM

Menu

1 menu · 75 items

Explore offerings from Chick-fil-A on 11851 US Highway 380 in Crossroads, with popular breakfast, meals, entrées, and sides available at this location.

Chick-fil-A Menu

75 items

Reviews

4.5
1,990 reviews
5 stars
1,481
4 stars
246
3 stars
105
2 stars
37
1 star
121
  • SV
    Syrina Valis
    3 days ago
    5.0
    The manager Ethan saved my night with his help, and the crew is crazy efficient! Thank you for being awesome!
  • SW
    SharMayo Wilborn
    5 days ago
    4.0
    Line wasn't too long & moved quickly. Order was correct. Food was hot. 👍🏽
  • CL
    Conner Lawrence
    Jul 3, 2026
    3.0
    The gentleman at the drive through was extremely nice, I was paying cash and he seemed to have needed dollar bills in the register, but I could tell he wasn’t sure who to ask, so he tried asking the girl putting drive through orders together (8:40 pm Friday 7/3)and she was so rude to him and gave him a dirty look saying “what do you need” in a tone as if she hated him, this is after he showed he needed help a couple of times. I noticed this and think that she should treat her coworkers better.
  • BP
    BIH PLZ
    Jun 24, 2026
    1.0
    Very disappointing experience at Chick-fil-A today. I ordered a 12-piece meal and was told to pull forward because my food would be ready in six minutes. Seven minutes passed, and no one brought my order out. I finally went inside to check on it, only to find out my food still wasn’t ready. I went back to my car and had to continue waiting before it was finally brought out. What made the experience even worse was the manager, Cosette. When I asked for Chick-fil-A Corporate’s phone number, instead of helping me, she told me to “Google it.” As a manager, I expected much better customer service. There was no apology, no effort to assist me, and the interaction came across as dismissive and unprofessional. Earlier in the interaction, I had asked if I could speak with another employee. Cosette immediately responded, “I’m taking over,” and handled everything herself. Instead of trying to resolve my concern or make the situation better, her approach came across as unnecessarily authoritative and confrontational. It felt like she was more focused on asserting control than providing good customer service. I also want to mention that this isn’t the first time I’ve noticed poor customer service from Cosette. I was there this past weekend with my family, and she never once said, “My pleasure.” In fact, none of the employees we interacted with said it. I understand that saying “my pleasure” isn’t the most important part of the experience, but it’s something Chick-fil-A is known for because it reflects a culture of hospitality. Unfortunately, that level of customer service was completely missing during both of my recent visits. I don’t mind waiting when food is being made fresh, but I do expect honest communication, professionalism, and respectful customer service. Unfortunately, this experience fell far below the standard I’ve come to expect from Chick-fil-A. I hope management addresses these concerns so future customers receive the level of service the brand is known for.
  • NN
    Nicole
    Jun 4, 2026
    1.0
    Some of people who work here have inappropriate and racial conversations at the drive thru window and the management spent maybe 30 seconds on the phone saying he spoke with the employees about why it wasn't acceptable. I was expecting to speak to the operator of the store but that wasn't the case. I don't think the manager I spoke with understands the weight of these conversations that are being had infront of customers so for that reason, I won't be coming to chick fil a anymore. To add, sending a customer a free milkshake or sandwich to make up for racial comments is incredibly insulting.

Frequently Asked Questions About Chick-fil-A

What time does Chick-fil-A open and close?

Chick-fil-A hours vary by location. Most restaurants are open Monday through Saturday from 6:30 AM to 10:00 PM. All Chick-fil-A locations are closed on Sundays.

Does Chick-fil-A offer curbside pickup?

Yes! Order through the Chick-fil-A App and select "Curbside Pickup" at checkout for a fast and contactless experience.

Brand Certified Facts from Chick-fil-A

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Certified July 05, 2026Yext Knowledge Graph
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