Main Event Support Center

Reviews

• DT

  Diego Torres

  Feb 23, 2026
  1.0
  I am very upset. I paid almost $60 for a card to play games and almost all the machines were broken down. Half of the machines were missing the balls to play with. We couldn’t get any food or drinks because the waitresses and bartenders didn’t know what they were doing and the place was a mess, and if you sat down at the tables, you would not get served, the floors were disgusting. The bar was DIRTY! It was so disgusting. The bathrooms were so nasty. The guy Justin at the front counter was rude! when he’s handing my change back, basically threw it in my hand. And walked away he didn’t even speak to me. Another employee apologize for him, but overall everybody working there was really rude. I want my money back. It was a waste of my time, gas and energy. I do not recommend going to main event.
• SR

  sago reddy

  Feb 1, 2026
  5.0
  Bowling
• EL

  Elaine Lizardo

  May 24, 2016
  1.0
  This happened to a good friend.. I find it in poor management and standards.. This happened earlier tonight .... So I decided to take the kiddo to Main Event today from about 5:30-7:00pm for Monday night madness and all you can play video games. We were there about 30 mins and just getting into my 3 1/2 year olds first game of Air Hockey when I was approached by two Shenandoah Police Officers and the manager of the place looking at me like I killed his cat. The said " Mr. Grant, come with us?"... I was a bit puzzled considering my last name is Keyser. After they asked me questions and ran my ID all while my kid watched. Turned out to be a case of mistaken identity. None of that really bothered me. What really bothered me was this was all cause the manager called the police cause he thought I was someone I wasn't, gave me the stink eye and after it was all done and they found out I wasn't who they thought, he didn't even apologize. He didn't even have the decency to look at me. Absolutely pathetic! Mistaken identity? Mistakes happen. But as a manager who's responsible for having the wrong guy harassed by police should at least be man enough to apologize. Not sure I'll be going back. Plenty of other things to do in The Woodlands.
• KN

  Kristi Nation

  Jan 3, 2016
  1.0
  Will NOT return regardless of what anyone says! Bought limitless fun passes for 6 people. Come to find out, the only way it would be "unlimited" is if no one was in the building. When we bought the limitless passes, we were NOT told that everything had "time limits". We waited for 2 hours to bowl, 1 hour for laser tag, and couldn't get into billiards. Plus, everything included in the limitless passes had limits on "time" for each session...30 min laser tag, 1 hr bowling, etc. Then you had to wait hours between doing them again because there was a "wait list" for each one. Kicker...what they also don't tell you...after you complete a timed event, you have to get back on the wait lists including re-renting bowling shoes ($), if you bowl. You'd have to be there for a full day just to even try and get unlimited games on anything. The manager was EXTREMELY RUDE & UNPROFESSIONAL when we complained. He didn't want to help, just said "we have other families who want to play too". We said "well, we'd like our family to play too". He then said "well that's why we have an arcade for the time between events". We said "we've already spent over $200 doing that and we're not spending another $200 wasting time". Great revenue plan...make it impossible to get what you pay for, but spend as much extra money as possible because the customer can't get to the events they came into the business for!!!! Money NOT refunded or even offered but the manager sure didn't have a problem removing the marketing signs about limitless passes after we complained...we watched him do it. By the way Main Event Entertainment...if this type of marketing is to be offered on weekends, then by no means should you allow 1/2 the bowling lanes to be reserved for "private parties" when you absolutely know that you'll need the space for ALL your guests (especially since all the guests $ will equal more than a few reserved lanes of people who bring in their own food!!!!). Poor management!! The manager who worked from 3pm - 9pm on Saturday, 1/2/16 should be retrained or fired. Worst management skills I've seen in a long time.

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