So I hate to have to leave a poor review, especially since I am a McDonald’s manager at another restaurant, and I am gonna be completely honnest when I say I’ve never had or even seen service as bad as what happened today, now let’s walk through what happened shall we:
So for starters the mobile app didn’t work, and I know that’s no one’s fault but the system so I wasn’t even mad about that, but it was a tad bit inconvenient since I had a decently large order, the total was about $50
Then as we go through the drive through I get parked at spot number 1; this makes since I had quarter pounders on my order,
Then 15 minutes goes by and I’m really confused bc I know it only takes a quarter pounder 90 seconds to cook
Mind you, I placed my order at 7:23
Then after 15 minutes I go inside just because I’m really confused, I go inside to see the employee at the front counter struggling to take an order, he’s looking around for help but his coworkers are ignoring him, I’m standing at the serving counter waiting for anyone to see me, and I get ignored by a worker (I assume manager due to the uniform (a gray quarter button up)) and she is returning from the bathroom and she just ignored me, that was really baffling.
THEN when the assumed manager on shift (assumed due to his manager uniform and the fact he was running/ bagging a the food) sees me he walked over and I say “so we are parked at spot , and we’ve been waiting for 20 minutes now” I know for a fact it was 20 minutes because I had just checked my phone at it was now 7:43, and he dosent say a word to me, he goes and grabs the food that has been sitting on the coun For at least 5 minutes (because it was already sitting there when I walked in) and sat it in front of me then walked off. I was baffled, dumbfounded even. I tried getting someone’s attention again but to my dismay I was left ignored.
So I left.
Story over.
Now as you can gather from my story I wasn’t able to get any names or anything so I’ll describe the manager who sat the food in front of me then walked off: a larger man with long hair and a beard and a septum/ nose ring.
And lastly I am a McDonalds manager. This job isn’t hard. Don’t keep incompetent managers running poor shifts. Because yall have bad managers no one was properly trained, and the service was slow. A total of 13 cars were served before my 1 order, even if there was a complication you should have properly communicated with the customer and apologized. I hope yall get a new manager, just demote that one, trust me a new manager who is new to running shift is better than one that dosent care about his.