Ordered a simple small Oreo blast after a hot day outside, was not busy at all at the time but during my 35 mins of waiting for a simple blast I watched as 4 cars come and go and then after I ringed the red button again, they acted like I never ordered. As I finally got my shake they said “whoever was taking orders put it on the wrong stall”. There has been numerous complaints about this place, management seems like a joke to not uphold any standards to their employees.
SD
Stephanie Dedrick
Aug 11, 2026
This place is a joke !! All the little kids they hire think they can talk to you how ever they want , food is never fresh and when u ask for fresh food they always say they can’t cook to special order !! And this one is the only one that I always have an issue with !!! So I’ll start going to a different one !!! Food is nasty , workers are smart mouths just remember that !!!!
AH
Allison Huchigson
Aug 6, 2026
Kymani was so sweet and personable! 10/10 experience and this location is now my favorite in town
NP
Nicolas Phillips
Jul 3, 2026
This was possibly my worst experience at a sonic ever. I want to preface this by saying that the whole reason I chose to get sonic was because I wanted a big red, and I knew this location had it. I go to order my food on the app, and I get the new combo, but big red isn't listed as a drink option, it's on the regular menu but not in the combo selection. I try to call the location to ask them what I should do, and they don't answer, that's fine, I just order a Dr pepper and plan to ask them to change it when I get there. I get up to the speaker and I probably wait a good 5 minutes before I hear a barely audible voice ask what I want. I tell them I'm here to pick up two orders, and ask if they can change my drink to a big red, and I get the response "you already paid". I was confused and asked them to clarify, and they said "you paid for a Dr pepper, so you get a Dr pepper" I tried to explain the situation to them but they wouldn't budge, so I just ordered another one and pulled forward. On my app I have 1/2 price drinks, so I tried to use that, but they told me it was an app exclusive, fine, I paid my $4 for my drink that I already bought and received my food and two drinks. However they forgot the other order I came to pick up, and I had to wait again for them to get that one together. Then, with all the stuff in tow I finally got home to eat and lo and behold they forgot every sauce for both orders, and my chicken was cold. There was no line, there was barely anyone parked outside, this wasn't a case of forgetfulness during a rush, this was just pure incompetence. It's always this location too, the other locations are much more friendly and accommodating and I would recommend staying away from this one.
I’m not one to leave reviews, but this experience was incredibly disappointing. My husband and I ordered ahead through the app at 10:13 p.m. for a small chocolate Oreo shake and a small order of tots. We checked in when we arrived, and with only three cars in the lot, expected a quick stop. Instead, we waited over 20 minutes while watching cars that arrived after us get their food.When we asked about our order, the employee simply said, “It’ll be ready when it’s ready.” A few minutes later, he came back and asked what we had ordered, as if it had been forgotten. When our order finally arrived, my shake was wrong.
The wait was frustrating, but the lack of urgency, poor customer service, and incorrect order made it even worse. We came for a quick late-night treat and left wishing we’d gone somewhere else. Unfortunately, we won’t be back.