Horrible - I’ve been sitting in the drive thru after placing a mobile order almost 20 minutes ago waiting for my drink that’s literally right in front of me but no workers to hand it to me. I waited so long I had to turn off my car, my food was already cold by the time I got my drink. Whoever manages this place needs to be fired
If I could give 0 stars, I would. Even 1 star is a complete waste for this place. I don't know who owns this location, but it is deeply disappointing that you managed to hire a crew where every single employee lacks basic manners and professionalism.
I placed a pickup order and waited endlessly. Even though there were plenty of staff members behind the counter, not a single person had the courtesy to say "we'll be right with you" or even make eye contact. I was completely ignored. On top of that, the hygiene is questionable, as I even saw a fly buzzing inside the donut display case.
When I got my food, about half of the order was completely wrong. When I pointed out the mistakes, the staff gave me a rude response with massive attitude, barely even answering me. I had to ask multiple times just to get what I actually paid for. At one point, an employee said they were fixing it, but they stood there doing nothing until I had to walk back up and confront them again. They only pretended to work once they got caught.
This isn't just one bad employee, the entire staff is unprofessional, incompetent, and dishonest. Hands down the absolute worst Dunkin' experience of my life. Save your money and go somewhere else.
TH
Tiffany Hancock
Aug 16, 2026
I want this place to be good. But there staff is always horrible. Service is horrible.
MY
Max Bar Yonah
Jul 26, 2026
They don’t seem to have anything you want. Ordered 2 things and was told they didn’t have expresso for the coffee I ordered nor sausage for the breakfast sausage. So I just got alternatives, just like me when I choose where to get coffee again lol
SB
Saige Bragg
Jul 25, 2026
This Dunkin location is absolutely vile. As soon as we walked in, it smelled very badly of burnt coffee, and neither the employee nor manager acknowledged us. As we were looking through the donuts, we noticed that an entire tray of regular glazed donuts was covered in a horde of bugs, presumably flies. It was totally foul. Not just 1 or 2, like they were crawling all over the donuts. When we informed the employee and manager, they didn't really seem to care and simply said "okay, we'll get to it." and continued making a drink. Needless to say, we were completely disgusted and turned off of donuts as a whole and just went to get breakfast tacos somewhere. Horrible location.