Chipotle Mexican Grill

Reviews

• CG

  C G

  6 days ago
  2.0
  The worst bathrooms in a Chipotle’s I’ve ever seen. Filthy toilet, sink, floor, everything. The smell as soon as you walk in to the dining room was sewage. The portions they gave for the burrito items were smaller than normal.
• SH

  Sean Hohlt

  Oct 6, 2026
  2.0
  No ice, no soda, trash cans overflowing, woman’s bathroom door doesn’t even shut. Something here needs reevaluated.
• MB

  Matthew Bv

  Sep 27, 2026
  1.0
  Since discovering that Chipotle is allowing Palantir (mass surveillance) to infiltrate their establishments I will no longer eat at Chipotle. I guess they need to know what I order, when I order and how I arrive to the store. Big no no.
• JG

  Julianne Ging

  Sep 20, 2026
  1.0
  Maybe it’s because this is a college town, but wow, this location is being mismanaged. Extremely hardworking, fast employees required to operate with high efficiency and low attention to detail due to volume of customers. The mobile orders were not being attended to, so large lines of mobile customers backed up. I had to wait at least 25 minutes past the time my mobile order was supposed to be finished. This location obviously needs a separate line for mobile orders or a Chipotlane to get quality back under control. Burritos were sloppily constructed, and portions were all over the place. My burrito was half corn and cheese with six pieces of chicken. Not what I ordered. It’s obvious your restaurant is well-loved, but sheesh, you’re gonna burn out your poor staff. Figure it out.
• MM

  Mileena

  Aug 31, 2026
  2.0
  Unfortunately, I am writing this review from not only an unacceptable experience on 08/27/26 but from multiple negative encounters with Chipotle (multiple locations). I’ve been eating at chipotle for years, and it’s really disappointing how downhill they’ve gone. I hardly ever give a low star rating, but this day pushed me over the edge. On this specific day, it was double protein day (only like a $3-$4 discount). I really didn’t think it would be THAT popular, but my mistake. Anyways, I placed my order at 7:39 PM, the app claimed it would be ready at 8:20 PM (41 minutes). I was okay waiting that time; however, my order was not ready at 8:20 PM. In fact, it was not ready until 9:09 (90 minutes). I understand it was extremely busy and they were behind, but what really bothers me is having time wasted. If they were so busy and behind, they should’ve stopped accepting orders. I would’ve been fine if they originally just cancelled my order. I don’t know if this has something to do with corporate or why they couldn’t just deny the order, let alone refund me in person. Apparently, orders can only be cancelled through customer care, even if the order hasn’t even been started. Their customer care system is all AI generated. When trying to call to talk to a live person, nobody answers. That is unacceptable. While I’m sure employees are just following rules, what was happening in the restaurant wasn’t exactly okay. They seemed to prioritize the in-person orders more than the pick ups, even though some people had been waiting almost 2 hours IN PERSON before the in person walk ins even came inside. I felt bad for this one young employee because he seemed to be pulling the most weight, putting together orders in the back, bringing them up front, and calling them out for everyone. When not checking out anyone, the cashier could’ve been bringing order that were ready to the front and either placing them on the shelf or calling them out to help move faster. Again, if it was too much to handle, orders could’ve been denied/cancelled. Not only did the order take 1.5 hours, but it was cold, missing rice in the burrito bowl (we were not informed there wouldn’t be rice, as in person people had rice in their burrito bowls), and there wasn’t even a double portion of protein. If I’m going to wait 1.5 hours for a meal, I expect it to at least be correct, let alone warm. It really just ruined our night and permanently impacted the way we feel about Chipotle. It isn’t just this location that I’ve had a sucky experience at; it is about all the ones I go to these days. It is always a hit or miss experience. Sometimes you get fantastic employees and sometimes you get ones that are on their phone watching something while I’m trying to get food (not this location). I’ve also had a different location need to cook more black beans around noon, and an employee told me that they wouldn’t be replenishing the beans so to not wait for it (I did not mind waiting). I understand people have bad days, and I really try not to hold anything against anyone because at the end of the day everyone is human. I just cannot continue to support this chain where the quality and service is so inconsistent, so I’m to the point where I will never be returning to Chipotle. I don’t know if it is the technology or today’s society, maybe both, but Chipotle is nowhere near as good as it used to be. It is also too expensive for so many inconsistencies. I don’t mind posting a negative review to every single chipotle restaurant I’ve had a bad experience. It seems they don’t care what is put in the survey as they never reach back out after a bad one. I don’t know what will get corporate’s attention to make a change in the way they run their restaurants, maybe they need to hire more employees, higher pay, less AI systems, etc. The problems are most likely with the way of corporate’s management and system rather than the employees themselves.

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