Saltgrass Steak House

Reviews

• TS

  Tamara Smith

  3 days ago
  1.0
  So I ordered 2 16 oz ribeye's- medium well, baked potatoes and grilled shrimp. The steak was Medium and the baked potato was so hard like I couldn't even make it soft by mashing it with my fork- like these are not the same ones yall serve inside the restaurant. I kept calling back and was placed on hold several times - lets not mention the grilled shrimp were overcooked as well. I dont think it fair to spend over $100+ and then I have to come home and try to make it edible.
• LR

  Leah Richard

  Oct 2, 2026
  5.0
  I had a wonderful experienceThe atmosphere was amazing, and the food was simply fulfilling just awesome.Everything was a ten out of ten. I love the way the manager came over to the table.And set the tone in the atmosphere he made us laugh.Everything was just outstanding kudos to saltgrass.
• CP

  Cassandra Prescott

  Sep 29, 2026
  5.0
  I had lunch alone today at Salt Grass in Cedar Hills Tx & it was a wonderful pleasant experience. My waitress Jasmine was on top of all my want & needs she was great. Thank you Jasmine I will be back🤗
• TT

  Texmexgurl

  Sep 28, 2026
  5.0
  Very good lunch portions and our server was really nice. The manager came over and asked if we needed anything they were out of tartar sauce and he went to the kitchen and came back to our table with Fresh Tartar sauce !
• CQ

  Claudia H Quildon

  Sep 2, 2026
  1.0
  We visit this location frequently. Also we are Landry Eclub memebers, we've never had, nor experienced the level of disrespect & poor customer service as we did tonight. Our party of 9 was at he Cedar Hill location celebrating my Aunt's Birthday. We came got seated after a brief wait, which was awesome. Once we sat down it was down hill from there. We had a waitress that took 15mins from us sitting to just ask if we wanted waters or drinks. We waited another 17 mins for those drinks, which by the was only Waters and Teas. She was busy catering to a group Men seated directly behind us. She brought out out drinks with theirs, passed their beers and shots to them, gave them their bread. Proceeded to take their dinner orders while our drinks sat on tray. We asked were those our drinks and she said " Give me a min" No Ma'am, that is poor customer service and a poor choice to make to the people sitting waiting on their drinks this long and they are sitting right there on a tray! So we asked another waitress that was standing there doing nothing would she pass the drinks and her response was; "Your service will get them in a min" Wow, I have never! At this point we are just furious. Our bread was ice cold, and we sat watching our drinks on a tray until she was ready to bring them! We finally place an order for dinner, everyones food comes out cold. We asked for a manager at this point because she's clearly not focused on us, only on the table of Men behind us. The Manager comes out we explain the situation, they remake the food that we waited almost an hour for, and we are like okay a few bites we are ready to go. Meanwhile she is still laughing and talking with all the guys and never coming back to refill drinks or check our table. No one ever got a refill even on water! Very sad and pitiful! Finally she stops long enough to ask how she should split tickets. She brings back everyones ticket with wrong items on them. Instead of her taking her time printing out our tickets and making sure they were right, she was busy laughing with her friends. She took my Sisters Credit card with her ticket and laid it down on another tray and walked away from it. Anyone could picked it walked out with it. She was ringing our credit cards while all the 8 men from the table was standing at the statuon asking her what club did they want to go too. We sat there and videoed the entire thing! This is unacceptable! We asked for a manager again this time the lady manager pulls our waitress ib the kitchen to speak with her but never comes out to speak with us, the oaying customers who have had an awful visit from start to finish! We waited at the door at this point finally a nice Man comes outand talks with us. This felt like discrimination at this point! We are frequent visitors we always have a nice party and we Patronize this particular Saltgrass all the time. We have never had this experience, we've never been treated with level of disrespect, or had such poor customer service and bad food! This is only the beginning, I will be taking this all the way up. I do not play with my food or my money! You ruined my Aunts Birthday dinner and our family night! We cannot support establishments that don't take pride in Customer service, respect their customers, respect their job and service that they should provide when someone steps into the location!

Frequently Asked Questions About Saltgrass Steak House