Whataburger

Reviews

• LM

  Lauren Martinez

  1 day ago
  2.0
  I was the only one in the drive thru and the employee sounded a little annoyed that I was there. When I got to the window to pay the cashier (not the same person who took my order) they were in a big hurry to cash me out. She said the wrong total and when I corrected her she cut me off and corrected herself. She did not provide me with a receipt afterwards so when I got home and found missing items I couldn’t even verify in my receipt if I was charged for it or not. Usually I always contact restaurants with discrepancies but based on the vibes I got from there I’m just gonna take my loss and move on.
• CL

  Carly Link

  Oct 6, 2026
  1.0
  They never get my order correct!! All a girl wants is some sweet tea and yall give her regular, no sugar. So sad . Gross tea, wasted money. And no I don't want to go in and get it myself, just get my order right.
• SF

  Stacey Flores

  Sep 30, 2026
  1.0
  On numerous accounts ive witnessed the manager yelling at employees out in front of everyone whoch is completelyunprofessional and today I witnessed a young employee get fired which should be done in private not out in front of customers, the poor girl was crying in front of everyone. Now I see why this whataburger goes through so many employees because they do not know how to run this location at all and the management is trash. There's new employees weekly. This location is horrible!
• AG

  April Garcia

  Sep 11, 2026
  4.0
  It was a first time for me eating here. It's not a bad burger but I've had better. I really like their spicy ketchup and they serve crispy fries. They're sauces are pretty good too. It's a nice option to have as a quick meal.
• CM

  Cassandra Macias

  Sep 2, 2026
  1.0
  I am writing to bring a concerning experience to your attention regarding my recent visit to the Castroville Whataburger location. With limited dining options in our area, our family often relies on your store, but my latest order fell far below basic quality, hygiene, and customer service standards. Following a 12-hour shift, I picked up a meal for my father and my daughter. Upon inspecting the order, I discovered that the chicken tender box was completely unsealed and open, with various condiment packets (ketchup, spicy ketchup, and barbecue sauce) thrown directly on top of the bare, exposed food. The order was also missing two large fries. When I raised the food safety issue to the employee, identified as Emery, her response was simply, "Oh, I thought the box was closed," accompanied by a smile, showing no concern for cross-contamination. I also had to explicitly request the missing fries before she handed them over. When I asked if another employee standing nearby was the manager, the two staff members simply looked at each other without answering or offering assistance. At no point did anyone offer to remake the exposed, contaminated food. When I requested her name, Emery responded, "My name's Emery. How can I help you?"As a hospitality professional at a five-star restaurant, my primary focus is guest satisfaction and quality control. Food packaged in this manner should never be served, and exposed items subject to cross-contamination should be remade immediately. I strongly encourage local leadership to address food handling protocols, accountability, and customer service standards with this team.