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stephanie sepulveda
6 days ago
A man working the counter told us “they are out of Italian Night Clubs today” Yea okay. EDIT: There isn’t Italian Night Clubs just sitting in inventory 🙄 If you don’t have an ingredient that is normally on the sub then that’s one thing. Your employee, however scratched his chin when the order was made like he was thinking about it and said “Yea, we are out of Italian Night Clubs”. Okay, if you don’t don’t want to do your job, just say that.
Bro not even making subs on a cutting board
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Daniel Thomas
Sep 2, 2026
This location is poorly managed. It’s never just one thing when I go in here. I’ve made multiple visits to half a dozen JJs and the Burleson location is not meeting the standards. My previous visit, there was no sweet tea and the men’s bathroom was out of order. Tonight there was no ice in the dispenser, my preferred soda was low on syrup, there were no to-go bags and the area rugs were covering up the trash bin. I’m not impatient, but this is the one location that is not freaky fast as I usually wait a few minutes. Most other locations usually have it ready before I fill my cup. Staff here are never friendly, but rather seem disinterested, tired, bored or hungover. There’s is always one who seems to be outworking the others though. There is no store delivery, only Door Dash which doesn’t include full menu options or JJ rewards. It’s just disappointing since it’s my local store.
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Richard Knadle
Aug 21, 2026
This location continuously allows people to steal delivery orders. Every single time I’ve tried to pick up a delivery they don’t have it.
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Lauren Rishel
Aug 10, 2026
Wow… I am beyond disappointed with this location. We have always been BIG Jimmy John’s fans, but after tonight’s experience, I honestly don’t know that we’ll be back.
We came in around 7:30 p.m.—a full 2½ hours before closing—and nearly the entire dining area was blocked off for cleaning. I actually had to move a chair just so we could sit down and eat the food we had just purchased.
Then we opened our food and found a HAIR in one of our sandwiches. The employee preparing the sandwiches had extremely long hair pulled into a ponytail, but it was not properly contained while handling food. That alone is unacceptable.
While we ate, we watched an employee half-heartedly clean the dining room, then leave the mop bucket out and a broom lying on the floor near the register. But the part that really topped off the entire experience? When we got up to leave, THE DOOR WAS LOCKED. Again, it was only 7:30 p.m., and this location does not close until 10:00 p.m. Customers should never have to discover they’ve been locked inside a restaurant during normal business hours.
This location needs some serious attention from management—food safety, cleanliness, customer service, and basic operating procedures were all lacking tonight. Employees need proper training, expectations, and accountability.
We’ve loved Jimmy John’s for years, which makes this experience even more disappointing. Unfortunately, after tonight, we will not be returning to this location. Period