I have been to many DQ's in Garland area, this location is the worst! The only good thing is the customer service, I had to reorder my fries, and the 2nd time still not fresh the bacon burger also did not taste fresh. I really like DQ but was very disappointed at this location.
AT
Anthony Tran
Apr 13, 2026
3.0
To the Management Team,
Dairy Queen
Subject: Customer Feedback Regarding Food Preparation, Service, and Cleanliness
Dear Management Team,
I am writing to provide feedback based on several recent visits to your location. As a long‑time Dairy Queen customer, I value the brand and hope that my observations can help support improvements at this store.
During my visits, the food quality has consistently been good, and I appreciate the effort that goes into preparing each order. However, the preparation and serving time has been significantly longer than expected for a quick‑service restaurant. Based on multiple visits, the average wait time has been approximately 21 minutes, which impacts the overall dining experience.
In addition, the service has been noticeably slow. I am unsure whether this is due to staffing levels or other operational challenges, but the pace suggests that additional support or process adjustments may be needed to ensure timely service.
I have also observed recurring issues with the cleanliness of the dining area. Tables are not always cleaned promptly, and on one occasion, there were no napkins available for customers to use. When I requested napkins from the staff so I could clean a table myself, the employees acknowledged the request but did not return with them. This left the dining area feeling unattended and diminished the overall experience.
I am sharing this feedback in the spirit of improvement. This location has strong potential, especially given the quality of the food, and I believe that with more attention to service speed, staffing, and dining‑area maintenance, the customer experience can be greatly enhanced.
Thank you for taking the time to review my comments. I appreciate your attention to these matters and hope to see positive changes during my future visits.
Sincerely,
Anthony
JF
Jeanette French
Mar 28, 2026
5.0
I love Dairy Queen. I wish we had 1 in McCurtain County Oklahoma.
JC
Jacqueline Kay Cofer
Mar 27, 2026
2.0
Cooks and clerks were arguing and loud. Walked all around us forever before taking our order. Store and bathroom were dirty. Been here in daytime and this was not the case but this will be our last stop here after tonight.
CA
Curtis Adkison
Mar 21, 2026
2.0
Not even 8:30 on a Saturday. I walk in and three girls look at me as I am waiting to order. After 7 minutes of being ignored I decided to leave.
Dairy Queen is located at 2012 N State Highway 121, Bonham, TX 75418-2339, USA.
What are the operating hours of Dairy Queen in Bonham, TX?
Dairy Queen is open Monday through Saturday from 10:00 AM to 10:00 PM, and Sunday from 11:00 AM to 10:00 PM.
Does Dairy Queen in Bonham offer drive-through service?
Yes, this Dairy Queen location has a drive-through available for customer convenience.
Can I order food for delivery or takeout from Dairy Queen in Bonham?
Yes, Dairy Queen offers both delivery and takeout services.
Is Dairy Queen in Bonham wheelchair accessible?
Yes, this location has wheelchair accessible entrance, parking, and restroom facilities.
Does Dairy Queen in Bonham have seating and a children's menu?
Yes, the restaurant provides seating and offers a children's menu for younger guests.
What payment methods are accepted at the Bonham Dairy Queen?
They accept debit cards, credit cards, and mobile NFC payments. Cash is not required.
Are there any nearby physical therapy centers near Dairy Queen in Bonham?
Yes, Select Physical Therapy - Bonham and another Select Physical Therapy location offering massage services are nearby, useful if you need therapy sessions before or after dining.
What are some dining options close to Dairy Queen in Bonham?
Nearby dining options include Papa Murphy's (pizza), Papa Johns Pizza, Captain D's (seafood), and Satoshi (Japanese and Asian cuisine). You can enjoy a variety of meals in the area.
Are there places near Dairy Queen in Bonham for hair or beauty services?
Yes, Great Clips, Supercuts, All-Cuts Bonham, VIP Nails, and Bon Nails & Spa are all nearby, offering haircuts, styling, and nail treatments if you're looking to freshen up during your visit.
Brand Certified Facts from Dairy Queen
This information is certified by Dairy Queen and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: