Dairy Queen

Reviews

• AD

  Antonio Delgado

  May 5, 2026
  3.0
  I have been to many DQ's in Garland area, this location is the worst! The only good thing is the customer service, I had to reorder my fries, and the 2nd time still not fresh the bacon burger also did not taste fresh. I really like DQ but was very disappointed at this location.
• AT

  Anthony Tran

  Apr 13, 2026
  3.0
  To the Management Team, Dairy Queen Subject: Customer Feedback Regarding Food Preparation, Service, and Cleanliness Dear Management Team, I am writing to provide feedback based on several recent visits to your location. As a long‑time Dairy Queen customer, I value the brand and hope that my observations can help support improvements at this store. During my visits, the food quality has consistently been good, and I appreciate the effort that goes into preparing each order. However, the preparation and serving time has been significantly longer than expected for a quick‑service restaurant. Based on multiple visits, the average wait time has been approximately 21 minutes, which impacts the overall dining experience. In addition, the service has been noticeably slow. I am unsure whether this is due to staffing levels or other operational challenges, but the pace suggests that additional support or process adjustments may be needed to ensure timely service. I have also observed recurring issues with the cleanliness of the dining area. Tables are not always cleaned promptly, and on one occasion, there were no napkins available for customers to use. When I requested napkins from the staff so I could clean a table myself, the employees acknowledged the request but did not return with them. This left the dining area feeling unattended and diminished the overall experience. I am sharing this feedback in the spirit of improvement. This location has strong potential, especially given the quality of the food, and I believe that with more attention to service speed, staffing, and dining‑area maintenance, the customer experience can be greatly enhanced. Thank you for taking the time to review my comments. I appreciate your attention to these matters and hope to see positive changes during my future visits. Sincerely, Anthony
• JF

  Jeanette French

  Mar 28, 2026
  5.0
  I love Dairy Queen. I wish we had 1 in McCurtain County Oklahoma.
• JC

  Jacqueline Kay Cofer

  Mar 27, 2026
  2.0
  Cooks and clerks were arguing and loud. Walked all around us forever before taking our order. Store and bathroom were dirty. Been here in daytime and this was not the case but this will be our last stop here after tonight.
• CA

  Curtis Adkison

  Mar 21, 2026
  2.0
  Not even 8:30 on a Saturday. I walk in and three girls look at me as I am waiting to order. After 7 minutes of being ignored I decided to leave.

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