Chipotle Mexican Grill

Reviews

• KB

  Kierstyn Bellow

  Sep 29, 2026
  1.0
  I’ve been to so many chipotle locations over the years and this has to be the worst location to exist. We’ve been multiple times hoping they needed a few months to settle in, but it’s only gotten worse. It’s absolutely disgusting inside. So dirty, trash everywhere, it genuinely seems like they don’t touch a single cleaning supply until they close. Everyone working is acting like it’s their first day on earth. My order has yet to be right, something is always missing or there’s random extras I didn’t order on my bowl. Chipotle is expensive so when we order it, we expect what we’re paying for and I have never received what I paid for at this location. Management clearly doesn’t care enough, unfortunate.
• DI

  David Izzo

  Sep 28, 2026
  3.0
  I was really excited to finally have a Chipotle in Boerne and the food is ok but for some reason, its not as good as in San Antonio or any other Chipotle I go to. I even tried doing double meat to get to the portion size of the normal Chipotles and its still kind of small. Also, the chicken can be dry which it usually is not. I guess we will pick up from SA before heading home in the future. Too bad as we were really excited about it. But let me know if you bring the store in line with the others. Thanks.
• BC

  brie coster

  Sep 27, 2026
  4.0
  The staff is very kind and they are great Resturant was clean Food was perfect with great balanced portion My only complaint is honestly the sprite tastes terrible from the fountain machine I don’t know if the machine needs to be deep cleaned but it’s nasty and it has happened every time I’ve gone… Until this issue is addressed and actually fixed I’ll be either having soda at home or I’ll just get the Mexican coke which tastes delicious
• IW

  Ian James Waghorn

  Sep 23, 2026
  2.0
  Unfortunately, this location still seems to have some operational issues. I placed an online order and received it 30 minutes after the scheduled pickup time and an hour after placing the order. The restaurant wasn’t particularly busy, the attached photo shows the short walk-in line. Despite this, nearly all of the staff appeared focused on walk-in customers while online orders backed up. The restaurant was also noticeably untidy, with nobody appearing to be assigned to cleaning. The biggest issue seems to be staffing priorities rather than a lack of staff. Online orders, walk-ins, and cleanliness all need to be managed appropriately. The staff themselves were attentive and helpful but just lacked progress. Looking through other reviews, similar complaints have been made since this location opened, so this doesn’t appear to be an isolated issue. Hopefully management addresses the workflow because the current system clearly needs improvement.
• PM

  Patrick McNeil

  Sep 21, 2026
  1.0
  I’ve ordered through the drive-through three different times now, and every time my order has been completely wrong. I’ve ordered double steak and received a single portion of chicken, and another time I got maybe five pieces of steak. Unfortunately, there doesn’t seem to be any way to get a refund or have the issue resolved afterward. At this point, that’s on me I’ve learned my lesson. I won’t be using the drive-through again. I’ll order inside from now on so I can make sure I actually get what I paid for.