Sonic Drive-In

Reviews

• HH

  Heather Johnson (Heather)

  2 days ago
  1.0
  I waited a day to calm down and be able to write my review. We came last night. This wasn't our first visit at this location, we've been here a few other times since moving to the area and order the same order at our last local sonic and have never had issues until last night. We ordered cheeseburger meals with modifications. Super easy: plain, only condiments, etc. For whatever reason, the girl taking the order couldn't customize it as plain or only condiments. She had to type in 'no this that the other' etc and would ask us every time: so you don't want 'lists every item that comes on it'. After 5 meals, and taking well over 5 minutes of answering her million questions, we simply say we want 2 kids meals with cheese. Apparently that was the final straw. She took off her headset and started asking employees something. She put it back on, told us it'll be a minute, took it off, talked to another employee and repeat. Finally, an employee came in and she talked to him and he said he was taking over. Fine, ok. He then asked if everything looked great to us so far. We informed him we only saw 2 of the 5 meals. He said he saw them all. So we asked what he saw. He said something wrong. My husband corrected him and the employee started ADDING IT TO THE ORDER! We told him we only wanted one smashburger and the employee said 'so you don't want the 3 cheeseburgers and a double?' We told him yes and maybe it would be easier if we told him what we already ordered and he can confirm that he saw it on his side. That's when the employee said he was just gonna cancel everything and start over. After 10 minutes of trying to get our order in and pay. We told him NOT to cancel it, we were almost done and the order disappeared off the screen. We told him we were leaving at that point. That was ridiculous. It's not hard to input 'only cheese' or 'plain' or 'only ketchup and mustard' on a burger. Like I said previously, we've ordered the same thing before and that's how the receipt came out. Hire employees that understand the screen or better managers to train them if this is too difficult. And before anyone replies that anything else happened: it was recorded through our dash cam.
• CJ

  Chris Johnson

  3 days ago
  1.0
  Was placing an order for seven people, the first person taking the order was slow, but we had no issues and went slowly, the screen showed the order and it was correct. Near the end of the order, and about 10 minutes, the first person asked us to hold for a moment, and someone else took over. They read 3 of the 5 items back, I said there was more to the order, and asked about the specific items, he then starts adding more items. I try to correct him, and he keeps trying to add more items. He assures me he sees the whole order, won't read it back and then cancels the whole order, saying we'll just start over. At this point I've been ordering for over 10 minutes and we left. Very disappointed, I don't know why someone had to take over, or why they said they could see the whole order when they either could not, or just weren't paying attention. Very unlikely to return.
• JA

  Jo Nathon Alvacado

  Oct 2, 2026
  1.0
  I am sick of this location practicing standard american business model (cutting corners, cheating the payer, overcharging the payer). I have given this place more than enough chances to show they appreciate repeat business. Every time, I order the exact same item and they continue to cheat me by charging me for extra candy in a blast yet only give the same portion as if I just ordered a regular blast with nothing extra. They won't give you extra but they will gladly charge you for it -- that's called theft by the way. Hey Sonic since you don't mind cheating me let's do some math. I place 7 orders a week so that is 30 - 31 orders a month that you have permanently lost for your brazen greed. You had numerous chances. You are permanently banned from getting my future business.
• SB

  Sharon Baldwin

  Sep 26, 2026
  1.0
  I waiting a this place for over 20 minutes just to order. I even moved stalls and finally someone answers I ask a question, since I have been waiting just to take my order for over 20 minutes, would I be able to still do happy hour , no one ever answered me and took the person on the side of me order. I had to push the bottom again for someone with an attitude ask If they could take my order I asked the question again for her to tell me no happy hour was over with, I explain again I have been there for over 20 minutes and now your telling me you want honor happy hour because you all are short handed. I hate to put race in this however all the other colors got they order taken and received of what they wanted but the person that looks different get told no. Do better, I see why I don’t go here in thhe first place. If my daughter wasn’t having a sleepover and they requested these drinks I wouldn’t have even been over to this trash. 🗑️. No need to send the lame replay talking about how can you make this right, you can’t. *****update….so the owner replays to the message with some lame excuse like always, but what got me laughing is your going to forward this information to someone else?????? Who?????? You’re the owner, this is so fake and I hope you never make another profit.
• AA

  Aga Alsha

  Sep 23, 2026
  1.0
  I arrived around 3:35pm and hit the red button 3x with no answer. I ended up going into the mobile spot #4 and placing an order online at 3:50pm. No one ever came to my spot so I went to a red button again, and finally got ahold of someone. They said they couldn’t find my order and hung up on me when I went to check my app to confirm the address. I was at the correct location. After two or three more times hitting the red button I got a worker to come see my order on my phone screen and confirm it. She left and 20min passed with nothing. I hit the button again, and finally got her to repeat my order back to me on the speaker. She said it’d be right out. I finally got my food at 4:35pm. Horribly managed situation , even if they were understaffed or backed up.I would’ve just got a refund if they were able to do that, but they weren’t.