TW
Taylor Williams
Oct 7, 2026
Unfortunately, it’s the only Arby’s on my route. Instead of fixing the core problem of their service issues… They would much rather manipulate their automated drive-through window timer, by making you pull forward and waiting and a parking spot for an extended amount of time, just so they won’t look bad to whoever is in charge and cares. Even when there’s not a car behind you.. They still fill the need to deceive the “higher ups”. They consistently get Orders Completely wrong and mixed up with all the other Drive-through orders that are in the parking lot, then require you to get out of your car and deal with the matter inside and just waste your time. horrible management in my opinion.The only thing I remotely enjoy about this place and the sad reason I continue to return Is because I am fond of their sandwiches and curly fries. It’s just a shame people have to put up with the Exceptionally habitualpoor service to get it. Do better, Bedford.
We waited 15 minutes at the window before we even ordered and another 12 minutes behind the car in front of us. I’m not sure if this location is understaffed but we watched many people drive off in frustration as well as us. They need to get it together or lose more customers.
AR
Alfonso Rodriguez
Sep 28, 2026
THIS PLACE IS FILTHY!!!!!.... I just walked in to this location 9/28/26 at 7:05pm, and there is a an employee light skin black guy with long curly hair in a ponytail at the register sagging his pants, he kept pulling up his pants and putting his hands inside them I didnt even confront him, I just turned around and left the building, I worked a 12 hour shift today at usps and Im so damn hungry, but not for nasty ass food.... who the hell are yall hiring here?!?!?!.... were never coming back here, and we love arbys... this one SUCKS
Food is the same as any other Arby's this stores customer service and value of its customers is what makes it awful this is the worst fast food establishment I have ever been to in My Life, the lady with tattoos down her arm has no business being at the drive-thru window. This one experience has made me never want to go to Arby's again even one in a different city/state plus she had a black shirt on so I'm assuming she's a manager or some sort of supervisor.
AD
Alicia Dillworth
Sep 10, 2026
If I could give this place ZERO stars, I would.
I know this may sound crazy, but I ordered a turkey bacon ranch sandwich from here. When I got home, I showered, turned on a movie, and started eating. I cut my sandwich in half, ate one half, and as I began eating the other half, I noticed a dime underneath my sandwich.
Mind you, I did not use cash to pay for my food, so naturally I was concerned and wondered where the dime could have come from.
I called the restaurant simply to make the staff aware of what I found. I was not asking for a refund, a replacement sandwich, or anything free. I was simply notifying them because I felt they should know.
Unfortunately, the response I received was absolutely baffling. The young lady I spoke with insisted that I was lying and repeatedly told me there was “no way” the dime could have been in my sandwich. Shortly afterward, she told me I wasn’t getting my money back or another sandwich again, something I never even asked for.
At that point, understandably, I was extremely frustrated.
She eventually transferred me to a gentleman who proceeded to ask me if I was “brain dead.” Absolutely unacceptable.
None of this had to happen. A simple, “Thank you for bringing this to our attention; we’ll look into it,” would have been enough.
The conversation was recorded, and I will absolutely be addressing this matter further. Neither employee would provide their names, yet they had no problem giving me their supervisor’s personal cellphone number.
I understand that these employees may be young, but being young is not an excuse for disrespecting customers. There is a lesson here for everyone involved including myself.
I will not be eating here again. Not because the food was bad, but because the customer service was completely unacceptable.
Sometimes it’s not about getting something for free. Sometimes a customer is simply trying to give a business an opportunity to correct a problem before it becomes something bigger.