Unfortunately, our visit today was disappointing, particularly because of the customer service we received at the counter.
The young man who took our payment did not greet us, say thank you, or provide any verbal indication that our transaction was complete. When we were unsure whether we were finished, we politely asked, “Are we finished?” and mentioned that he hadn’t said thank you or anything to let us know.
His response was, “I gave you your receipt, and that’s an indication that we’re finished.”
I was honestly taken aback by the response. Providing a receipt may indicate that the transaction is complete, but basic courtesy and communication are still an important part of good customer service. A simple “Thank you,” “Have a nice day,” or even “You’re all set” would have made a significant difference.
We understand that fast-food employees can have busy and stressful shifts, and we don’t expect excessive pleasantries. However, customers should still be treated with basic courtesy and respect. I hope management will take this as an opportunity to remind staff about the importance of professional and courteous customer service.Unfortunately, our visit today was disappointing, particularly because of the customer service we received at the counter.
The young man who took our payment did not greet us, say thank you, or provide any verbal indication that our transaction was complete. When we were unsure whether we were finished, we politely asked, “Are we finished?” and mentioned that he hadn’t said thank you or anything to let us know.
His response was, “I gave you your receipt, and that’s an indication that we’re finished.”
I was honestly taken aback by the response. Providing a receipt may indicate that the transaction is complete, but basic courtesy and communication are still an important part of good customer service. A simple “Thank you,” “Have a nice day,” or even “You’re all set” would have made a significant difference.
We understand that fast-food employees can have busy and stressful shifts, and we don’t expect excessive pleasantries. However, customers should still be treated with basic courtesy and respect. I hope management will take this as an opportunity to remind staff about the importance of professional and courteous customer service.