LL
Laurin Lowry
Jul 16, 2026
I visited this Taco Bell today and placed a large order for my family—about $70 worth of food along with five drinks. Unfortunately, the customer service I received at the drive-thru was very disappointing.
When I got to the window, the employee helping me seemed visibly irritated. Because it was such a large order, I politely asked her to read it back to make sure everything was correct. She did so, but with an obvious attitude that made me feel like I was inconveniencing her.
She then began handing me all five drinks individually. I asked if they had a drink carrier, and she told me they did not. I had to stop and rearrange my vehicle so I could safely hold all of the drinks. After checking my order, I realized I was missing the fries I had ordered. When I pointed this out, the employee initially acted as though I would need to pay for them again.
I asked to speak with the manager, who was professional, courteous, and took the time to review my order with me to make sure everything was correct. I also mentioned that it would have been helpful to have a drink carrier for five drinks. He immediately replied, “Sure, I’ll get you one,” which showed that drink carriers were available after all.
I appreciate the manager’s professionalism, but the poor attitude and lack of customer service from little girl drive-thru employee left a very negative impression. Employees working in customer-facing positions should treat customers with courtesy and honesty, especially when handling large orders.
Because of this experience, we do not plan to return, and I will also be contacting the owner to share my concerns.