H-E-B

Reviews

• AA

  Anthony

  Aug 20, 2026
  1.0
  You all have been super laxed and lazy these past few months. I don't know if it's the product recalls or if it's the workers in the back. But this is clearly undercooked chicken and this is absolutely disgusting. Somebody fried this, cut it in half, looked at it, and said" yep...this is done" and put it back onto the shelf as a finalized product...which is absolutely insane. Please do better. Texas literally needs HEB right now...
• 44

  404

  Aug 18, 2026
  1.0
  A 6:00 to 6:30pm curbside slot at this location does not mean you'll have your groceries between 6:00 and 6:30. On Tuesday, August 18, I arrived inside my window for a $380 order the app already showed as ready. I left the parking lot at 6:52pm. The line was 13 cars deep and wrapped past the stop sign past the wine shop. There's no marked lane past the sign, so I sat on one side of it getting honked at while cars pulled in ahead of me from the other side, and I couldn't get around to where the line actually formed without pulling out onto the street. Either people are showing up late for their slots and nobody manages it, or the lane can't clear the number of slots being sold. From the driver's seat those look identical, and neither is the on-time customer's fault. It wasn't for lack of people, either; the store looked staffed. A dedicated lane with a real place to queue would at least fix the cutting. So I parked and walked up with one question: the app says ready, could someone put it on a cart so I can wheel it out myself? "No" would have been a fine answer. Instead the woman running curbside cut me off mid-sentence, told me I had to wait in line like everyone else, and when I said I was on a crunch, answered with "just because you're on a crunch doesn't mean we're on a crunch." When I walked off, she chased me down to ask what I was going to do. Wait in line. That's what I told her. I still don't know what answer she was chasing. The ask wasn't exotic. I've been allowed to wheel my own order out of this store before, on a rainy day. And "ready" apparently means bagged somewhere inside, not on a cart, and not something a paying customer is allowed to walk in and collect. If I can carry it, nobody needs to carry it for me, and that's one less car in your line. I went inside to find the GM, figuring someone would at least hear out how she'd spoken to me. Yuri essentially told me all I could do was to go back and wait in line and that there was nothing he could do. When I said I'd file a complaint, pointed at his badge, cheerfully announced "I'm Yuri!", said he'd make sure to talk to her, and walked off the second I turned around. I've thought about why a manager would be that pleased to hand his name to a complaint. The only answer I've come up with is that the complaint was the fastest way to get me out of his store, and he was fine with that. I've also asked myself whether I was the problem here. I asked one question and then asked to talk to someone about the answer I got. If that makes me a difficult customer, the bar for difficult is one sentence. Two things since then tell me it wasn't me. When I told my partner, she said the same woman had been rude to her on an earlier visit. And an employee at this store, who I won't name, said it isn't the first time they've heard something bad about her. I understand curbside at 6pm is stressful for the people working it. That's exactly why the person at the door has to be the calm one. I spent $380 and left 22 minutes after my pickup window closed, belittled twice over a single question, once at the door and once by the GM. I won't be shopping here again.
• JK

  Jon Koenig

  Aug 15, 2026
  1.0
  I would normally never speak ill of an HEB but rude employees are just unforgivable. Rodney (looks like a front end supervisor) is rude. He doesn't know how to talk to customers - arguing with someone and then saying dismissively "I'm just not gonna argue with you" before they can respond is pretty disrespectful, especially to a paying customer who asked for help. That IS your job in customer service - to help customers. This isn't my first interaction with him either or the first time I've seen him talk this way to people. I'll never come back to this HEB again.
• JF

  Joe Fice

  Aug 11, 2026
  5.0
  I love h e b market. I have not found one thing, then I could not buy at h e b. The selection it is unreal. They work in austin, but live in a different state. And I wish they had h e b where I lived
• QF

  Q Flügel

  Aug 7, 2026
  5.0
  The meat market manager Adrian is awesome. He recognized me from last time and he made sure I was well taken care of. His overall friendliness and awesome attitude is why we come back weekly. Great experience

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