YJ
Yevette Jefferson
2 days ago
I had a wonderful experience today, came out to unwind with my cousin and a manager name Armani assisted us with EXCELLENT customer service. I explained a recent encounter that was not the best with one of their servers, he immediately, apologized and assured me that would not happen again as did the previous manager Primi. I love this place and what it stands for. THANK YOU for all that you do. As a customer that means a lot. i will be back!
Service was not great
The menu is very compressed compared to a few years ago
Prices are up, so it's fair to expect good service, but nope
The first thing I did was order a drink. By the time we got our meal and finished, our server checked on us when we were done. Never got my drink, we asked for to-go boxes, and my server asked if I still wanted my drink, no… in between, I tried grabbing a manager's attention, he stared at me and ignored me. Wearing all black. A girl server helped me and grabbed another server to bring my tab. For the price I paid, they could have at least packaged our food. Maybe it was an off day.
First time ever trying this restaurant I will never be back. Walk-in sit down and several quite a few workers were talking to the bartender about matters outside of work. They dispersed and went about their business not including me. Never took my order never acknowledged I was there walked right past me several times like I was invisible. I can't ever see me going back to this place again
RM
Robynn Moore
Aug 29, 2026
The hostess was not very welcoming and seemed to have an attitude. Aaliyah got my number wrong and the number of people in my party wrong. When I entered I wasn't greeted as all the other employees were huddled up at the hostess stand. That is when I encountered Aaliyah's unprofessional and poor attitude. True enough I was upset because I made a reservation over the phone and was quoted 20 mins but then received a text 6 mins later that my table was ready and I obviously wasn't there or close yet. This caused me to lose my table and have to go back to the bottom of the wait list . So I was frustrated and she didn't do anything to help the situation but match my energy if not worse. I got the manager involved and she did get us seated but we had already waited 20 mins. The manager also comped us an appetizer but I was not pleased or satisfied with Aaliyah's attitude or service. Long wait in food despite being told it's on the way. This is the worst service I've ever experienced at this Pappadeaux.
JH
Jasmine Hamilton
Aug 17, 2026
I was very disappointed with my recent experience at Pappadeaux. When I received my order, the plate looked as though it had been dropped or shifted around. The rice portion was noticeably small, also missing the butter and both the bread and butter that typically accompany the meals were completely missing. Considering the price of the meals (over $140) and the reputation of Pappadeaux, I expected much better presentation, portion size, and attention to detail.
I called the restaurant and asked to speak with a manager, but I was placed on hold for 21 minutes without anyone returning to the call. At that point, I decided to drive back to the restaurant to address the issue in person. This was particularly frustrating because the restaurant did not appear to be busy, with only about 20 customers present, including my husband and me.
When I returned, I noticed the host talking and joking with another employee while the phone continued to ring repeatedly. After spending 21 minutes on hold without assistance, it was disappointing to see that incoming calls were seemingly going unanswered.
The manager I eventually spoke with was helpful and provided the missing items and corrected what I had originally paid for, which I appreciated. However, I was surprised that no additional accommodation, such as a gift card, dessert, beverage, or other gesture, was offered for the inconvenience. I received an incomplete and poorly presented order, spent 21 minutes on hold, and ultimately had to drive back to the restaurant simply to receive the complete meal I had already paid for.
I have always expected a higher standard from Pappadeaux, particularly given their pricing and reputation. While I appreciate the manager correcting my order, I hope greater attention is given to portion sizes, order accuracy, food presentation, phone responsiveness, and overall customer service moving forward.