Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
During my visit to a Dutch Bros drive-thru, the employee displayed an extremely rude and unprofessional attitude from the start, acting as if taking our order was an inconvenience. Instead of providing basic customer service, she threw a straw toward me rather than handing it properly.
The situation escalated when my friend paid and the employee threw the change onto the ground outside the window, then sarcastically said “oops, I didn’t mean to do that,” without offering any apology. She continued to behave in a petty and dismissive manner, including making a comment along the lines of “your little $10,” which came across as mocking and disrespectful.
This conduct was unacceptable and far below basic customer service standards. At no point did the employee attempt to correct her behavior or show any accountability.
RL
Reyah Lopez
Apr 25, 2026
1.0
The drinks are always great but there is no reason for a 10 car hold up every single time you go to the drive thru, it always takes 20+ minutes even if you have a online order, half the time nobody comes out to take orders and even if you go to the window they ignore you for a while
TR
Thomas Rodriguez
Apr 25, 2026
4.0
Absolutely love the energy here! The staff is super friendly and the drinks are delicious, especially the cold brews. Just a little more seating would make it perfect for enjoying those amazing vibes!
WM
Whitney Milburn
Apr 19, 2026
1.0
I love Dutch Bros. But my experience add this one was terrible. We waited in line 30 minutes and the car in front of us was not paying attention and two cars cut in front of them and the workers didn’t say anything, our drinks sat on the counter in the sun for who knows how long and we’re melted by the time we got to the window. We ordered freezes not to mention mine was wrong. Apparently, this location doesn’t know that you can brew decaf ahead of time and put it in the refrigerator for the day for those that want blended freezes with decaf coffee. As a pregnant woman, all I’ve been looking forward to all day was a blended freeze decaf hazelnut coffee, and I got lukewarm coffee with banana flavoring and no chocolate crunch. I went back to the location to re-request my drink, and it took them another 15 minutes, just to get around to my order and make it wrong again will not be returning to this location. But I guess this is what happens when you let 20 year olds run your operation.
CS
Chloey Scoot
Apr 19, 2026
2.0
I can’t form a solid opinion on this specific location the drinks are always bomb but the workers are rude 9/10 times. I’ve only seen one employee be nice there. Today I got rude looks for asking for a drink carrier for six drinks.
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
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