McDonald's

Reviews

• JG

  Jessica Geske

  6 days ago
  2.0
  Went in on my way out of town and was not greeted or acknowledged while ordering, my big Mac was dry and my kids nuggets were stale and barely warm, and don't get me wrong I get tht it's fast food but with the increase in prices I would expect that the quality of the food and the service would be better but I mean it's McDonald's what can I expect right?
• NM

  Niroj Maharjan

  May 9, 2026
  1.0
  What is up with the service. It was 2 pm today.I was waiting on my car to order for very long time. Isn't driveway supposed to be faster ? She was taking order only from other side. If there is 0 star I would give you 0.
• KA

  Kim Attaway

  May 3, 2026
  1.0
  I ordered $30 worth of food. Get home and realize I didnt get my burger. Leave food at home with kids, and drive up to get my burger. They ask where my other food is at? At home! Goodness. Then take 10 minutes to get me another burger. The management at this place is a complete joke.
• KR

  Kristen Russell

  May 2, 2026
  1.0
  I recently had an unfortunate experience at a local McDonald’s that I feel is worth sharing—not to place blame, but in hopes of better customer service moving forward. I placed a mobile order and, upon arriving at the store, the app glitched when I attempted to check in for curbside pickup. Assuming it was a minor issue, I pulled up my confirmation email, which included my name, order number, and items ordered. The only inconsistency was that the email listed a different address than the location I was at, which I initially assumed was just a system error. When I went inside for assistance, the first team member I encountered seemed rushed and disengaged. She brought over another associate (possibly a team lead), who briefly looked at my email and told me I was at the wrong location, then walked away without offering to verify the order. I was not given an opportunity to fully explain or ask for help. Wanting to confirm before leaving, I stepped away, connected to Wi-Fi, and reopened the app. At that point, it loaded correctly and confirmed I was indeed at the right location—the order number matched both the app and the email. When I returned to explain this, I was met with the same initial team member, who made a comment within earshot of others suggesting I had “an attitude,” which was both surprising and discouraging. When the second associate returned, I again tried to calmly explain the situation—that the app and email had conflicting address information, but the order number clearly matched. Unfortunately, I was repeatedly interrupted and told I was at the wrong location, without any effort made to look up the order using the information I had. During this exchange, the tone became increasingly dismissive, and I struggled to be heard. I understand that situations like this can be frustrating on both sides, but I was simply trying to resolve what appeared to be a known system issue (as one associate mentioned this had been happening). Thankfully, when I asked to speak with a manager, the situation was handled quickly and professionally. The manager was able to locate and complete my order without issue, and I truly appreciated her help. I’m sharing this because while I understand technical issues happen, the response from the two associates involved felt unnecessarily dismissive and lacked basic customer service effort—particularly when a simple order lookup could have resolved the situation much sooner. I don’t wish to single anyone out, but I do believe additional training around communication, de-escalation, and problem-solving would go a long way in improving the customer experience.
• JT

  Jeremy Tutle

  Apr 28, 2026
  1.0
  I think we can all agree the McDonald's engine has been running on nostalgia for a long time. The McDonald's most people cherished is long gone. In its modern day form it's disappointing at best. I went to this location today and ordered a #2 plain with mustard only, at the first window (since they never greeted me through drive thru). Between the first and second window I noticed on the receipt that my order was not correct so I informed the lady at the second window that it was not correct. She went to the kitchen and told them to make sure it only had mustard and directed me to the third window where I waited. You can see in the picture what they gave me. The fries were cold and burned (if that's possible) and tasted like old grease. Assuming there were at least 3 employees involved in this transaction and they still couldn't manage to get 1 order correct. I now see why some stores are going to full AI for taking orders and fulfilling them. So congratulations McDonald's on becoming the second (alongside Popeye's) fast food restaurant I will never visit again. You have been a letdown for a long time. If you care you can give people reading this review an honest reply. If you want to validate my point you can just copy and paste your "please contact us" reply.

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