WW
Wendy Wilson
Sep 5, 2026
I realize this location just opened and it was Swag Day, so I completely understand that they were extremely busy. However, my experience was still very frustrating. I am a regular 7 Brew customer and go to the Lake Jackson location literally every morning, so I’m very familiar with the ordering and payment process. The young lady took my order and I paid with my card like normal. I heard the machine beep, and she never said there was an issue or that my payment didn't go through. When I got to the window to receive my drinks, I was told that I hadn't paid. I handed the employee at the window my card, and she handed it back to me saying it was declined. At that point, I was extremely confused. Before paying again with cash, I decided to check my bank account, and sure enough, the original payment was showing as charged. I showed the employee the charge on my account, but she told me that since it didn't show as paid on their end, the charge would eventually go back into my account. I ended up paying cash and made sure to get a receipt. I understand that technology has issues and mistakes happen, especially when a new location is extremely busy. My biggest concern is that I was never told there was an issue with my original payment until I reached the window, and then I was put in the uncomfortable position of being told my card was declined when my bank account was showing that I had already paid. As someone who chooses 7 Brew every single morning, this was extremely disappointing. Hopefully the original charge does fall off as I was told, but the entire situation definitely left a bad taste in my mouth.