Tom Thumb

Reviews

• MD

  Marcus Dukes

  Aug 22, 2026
  2.0
  Frequent shopper I’m normally in and out of the store grabbing last-minute items. Today I while shopping I saw the Jennie-o brand turkey sausage is expired. Not just one or two packages but all that are currently stocked are expired with dates as far back as the 15th. There was no sense of urgency to remove the expired items from the floor. When I spoke to the front end manager, he asked me did I tell the meat department when it is his responsibility to communicate with the meat department manager about these instances. My hope is that no one else purchases expired meat from this store and that the meat department performs a thorough inspection of all the meat products to ensure they are safe for sale.
• MS

  Maureen Schmoll

  Aug 16, 2026
  5.0
  A Manager at this location, Mitchell, was so kind to my 3 year old and husband while they shopped for groceries. He noticed they went to the bathroom 3x and my husband shared we were potty training. He made our son feel so special and let him pick out his favorite candy!! My son came home so happy and proud of himself! Thank you for your kindness and family friendly atmosphere!!
• MB

  mary b

  Jul 30, 2026
  1.0
  Tom Thumb Addison, TX has a consistent history of having digital coupons that don’t ring up properly. Employees usually have no interest in helping. Today I was ripped off $20. Digital coupons that don’t work are a definite scam!!
• FL

  Fresnillo Leonel

  Jul 27, 2026
  1.0
  ​I am very disappointed with the lack of attention to quality control in the bakery department recently. As a regular shopper, I expect much better food safety and product inspection. Unfortunately, I have run into the exact same issue with moldy bread three times in a row: ​First Time: I purchased a loaf of bread, and it quickly went bad with mold at home. I initially gave the store the benefit of the doubt, assuming it might have just been my storage or a rare fluke. ​Second Time: I returned to buy the same bread, only to find the loaves already moldy right on the shelf in the store. I brought this to the attention of an employee working in the bakery. ​Third Time (Today): It happened again today. I walked down the aisle and found the exact same bread moldy on the shelf once more. I spoke with a bakery staff member and the Manager on Duty to address it directly. ​Finding expired or moldy products on the sales floor once is concerning, but having it happen repeatedly after bringing it to staff attention shows a serious breakdown in stock rotation and quality checks. Management and the bakery team really need to pay attention to this and step up their daily inspections. This pictures show 2 different products one is hard to see but they are both moldy. This is a 2nd bad review I had to edit my 1st one because this experience is worst than my past review
• AH

  Abigail Hernandez

  Jul 20, 2026
  2.0
  I shop at this store a lot and even online order. Today I went to get deli meat and cheese for sandwiches and the lady there had so many people to attend too before me. I was polite and told her not to worry and I understand, I asked her about a deal that was on the counter stating a certain brand was on sale for members. I asked her if the deal would apply at check out since I didn’t see any coupons on the app. She told me “yes, it should apply automatically.” I go to check out and the clerk (manager) rang us up and had such an attitude. Worst customers service. I asked her about the deal on the deli meat which she rudely pointed out in the newspaper deals she didn’t see it. I explained I was told that the deal would apply. She went to check on it and comes back and shoves her phone in my face and said “the worker said she told you it was for ham.” I stated that, that was not told to me when I ordered turkey. I’m confused on why the worker said the deal would apply then? Then I go tell the lady about what was supposedly said to me and she tried to back track and stick to her lie about saying it was for ham. Clearly the manager was having a day and the worker was rushed. She was also complaining to the other two workers in the back of the deli bar that they switched her shift and she was leaving at 9pm. Very unprofessional behavior from the “manager” and worker. Will not be shopping at this place again!

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